VW Commercial Vehicles Head of Business

Position: VW Commercial Vehicles Head of Business and
# VW Commercial Vehicles Head of Business Derby and Nottingham Job Introduction

Job Title:

Head of Business - Volkswagen Commercial Vehicles UK About the Role As Head of Business - Volkswagen Commercial Vehicles (VWCV) for two key dealer sites in the UK, you will lead, manage and grow commercial vehicle retail operations, ensuring outstanding performance across sales, service, parts, customer satisfaction and profitability . You will be the principal business leader on site, accountable for delivering VWUK strategic priorities and achieving ambitious commercial objectives with a strong focus on operational excellence and customer experience.

VW Commercial Vehicles is an iconic brand with class-leading products and a strong Van Centre network in the UK market, with Pentagon playing a big part in the brands fleet strategy. Leadership within the network plays a critical role in driving customer trust, sustainable growth and exceptional retail execution.

Key Responsibilities Operational Leadership & Business Performance Lead and develop two high-performing dealer sites focused on Volkswagen Commercial Vehicles. Deliver site sales, service, parts, profitability and customer service targets. Drive continuous improvement in operational processes, performance metrics and KPIs. Embed a culture of excellence, accountability, and brand-aligned behaviours across all functions. Monitor and optimise commercial performance plans, forecasts and budgets. People & Team Management Recruit, coach, mentor and develop site managers and multi-disciplinary teams.

Promote professional growth, performance feedback and succession planning. Champion a positive, customer-first culture with high team engagement. Strategy & Market Growth Translate VW UK strategic objectives into actionable dealer site business plans. Identify local market opportunities, competitor activity and customer trends to drive growth. Implement initiatives that grow new and used commercial vehicle sales, Electric Vehicle (EV) uptake, and fleet customer penetration.

Customer Experience & Brand Standards Ensure customers enjoy a seamless, premium experience throughout the sales and aftersales journey. Uphold Volkswagen brand standards in all customer interactions, facilities and services. Maintain high Net Promoter Score (NPS) and customer satisfaction benchmarks. Dealer & OEM Relationship Act as the main conduit between dealer operations and Volkswagen UK/VWCV representatives. Ensure strong communication, reporting and alignment with network, product and corporate teams.

Person Specification Essential Experience Proven experience in automotive retail leadership , preferably within Volkswagen, commercial vehicles or a mix of passenger/commercial lines. Demonstrable record of site performance management, sales growth, operational control and people leadership. Demonstrable record of leading change to enable growth of both the teams within the business but also the KPI outputs. Experience managing multi-site operations or cross-functional teams.

Commercial & Operational Skills Excellent commercial acumen-understanding financial drivers, budgets, forecasting and margin optimisation. Ability to execute business plans that deliver results while maintaining quality and compliance. Strong leadership, resilience and decision-making under pressure. Customer & Brand Focus Commitment to superior customer experience and service excellence. A passion for the Volkswagen Commercial Vehicles brand and a deep understanding of its product range and customer base (including shift toward electrification and fleet customers).

Communication & Interpersonal Outstanding communicator with strong negotiation and influencing skills. Capability to build effective relationships with internal teams, external partners, customers and OEM representatives.

We have an amazing new opportunity available at our VW Derby /Nottingham dealership for a Head of Business to join, motivate and lead our amazing team.

Our General Managers work to take our business forward providing vision, inspiration and professionalism of the highest standards. Achieving maximisation of profits and return on investment by prudent and efficient use of resources. Creating an environment where all management and staff develop and excel, and together, enhance the reputation of Pentagon Motor Group at every opportunity.

When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including: 30 days holiday per year (including Bank Holidays) that will increase with length of service. Recommend a Friend Scheme. Discounted days out with family and friends. Retail discounts saving 's on shopping and dining out. Fully funded, Nationally Recognised Qualifications. Manufacturer specific training. Salary Finance.

24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders. Team member Pension Scheme contributions. Friends & family Customer Referral Payments Discounts on…