Head of Field Services & Installations

Position: Head of Field Services & Installations
Location: Derbyshire

Head of Field Services & Installations

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We are looking for an experienced and forward‑thinking Head of Field Services & Installations to lead our Field Engineering, Technical Support and wider Service Operations functions. This senior leadership role is critical in ensuring the successful installation, servicing and support of our hardware solutions, while driving operational excellence and delivering an outstanding customer experience.

As the Head of Field Services& Installations, you will oversee the performance, development and strategic direction of multiple technical teams. You’ll be responsible for service quality, P&L oversight, third‑party contractor management, and the continual improvement of processes through data‑driven insights and LEAN methodology. This position is ideal for a strong people leader who thrives in a fast‑paced environment and has a passion for delivering high‑quality technical services.

What you'll be doing:

* Provide strategic leadership across Field Engineering, Technical Support and Service Operations, ensuring all activities meet high standards of safety, quality and customer satisfaction

* Oversee the installation and maintenance of hardware equipment, ensuring all work follows engineering best practice, industry standards and internal protocols

* Develop, refine and roll out engineering procedures, service guidelines and quality frameworks to ensure consistency and operational excellence across the team

* Create efficient service schedules, manage resource planning and monitor workload to ensure timely, cost‑effective service outcomes

* Assess incoming customer issues, prioritise incidents appropriately and allocate them to the right resource for an accurate resolution

* Manage external engineering partners, ensuring adherence to SLAs, quality standards and contract agreements. Review performance regularly and identify areas for improvement

* Manage departmental financial performance, including forecasting, cost control and identifying efficiency opportunities that support wider business profitability

* Implement proactive monitoring and data‑driven analysis to identify trends, service challenges, failure points and opportunities for improvement. Translate insights into actionable plans

* Champion LEAN methodology, running workshops, coaching teams and removing inefficiencies to improve service speed, accuracy and customer outcomes

* Work closely with senior leadership, product, customer support, operations and other internal stakeholders to ensure service delivery aligns with organisational strategy

* Provide coaching, mentorship and performance oversight to your direct reports, ensuring they are engaged, capable and working effectively toward departmental goals

* Maintain high standards of health & safety, risk management and policy adherence across all engineering and service activities

* Ensure customer issues are resolved promptly, service interactions are positive, and feedback is gathered to continuously strengthen service delivery.

What we're looking for:

* A proven background in senior field engineering or field service management, with hands‑on experience overseeing complex hardware installations, technical support functions and geographically dispersed teams

* Solid understanding of hardware installation, servicing and fault‑finding, ideally within vehicle electronic systems or related technologies. Able to provide credible technical guidance and support to engineering teams

* Experience managing budgets, P&L performance, forecasting and resource planning. Comfortable balancing cost, quality and customer requirements to achieve optimal operational outcomes

* Understanding of vehicle tracking, fleet, logistics or distribution industries

* Able to align engineering and service operations to wider business goals, while also ensuring consistent day‑to‑day operational excellence. Skilled at identifying improvement opportunities and driving change

* Demonstrated ability to build, lead and…