Branch Manager

Full-time Permanent Manager

Posted 28 May 2026

Reports to: Chief Operating Officer (interim — moving to Head of Branch Network on appointment of that role)

Hours: Full-time, permanent. Standard pattern Mon–Fri 9–5. The Branch Manager owns the branch revenue and decides whether to test evening, Saturday, and community activity to grow walk-in trade and margin - flexing their own week to make those tests work. Not a strict 9 to 5 role.

*** Please read this before applying

Before you apply, please read this carefully. We have had candidates progress to final interview only to discover the role wasn’t for them. We’d rather be honest now than waste anyone’s time.

This is a relentless operational performance management role. You will spend the majority of your week on the branch floor - observing live client appointments, reviewing post-appointment administration, coaching Legal Advisors side‑by‑side, and holding underperformance to account.

Standard branch trading is Monday to Friday, 9–5 - but this is not a clock‑in/clock‑out role. As Branch Manager you own the local revenue fully. That means you own the commercial call on whether to test evening sessions, Saturday trading, community presence, and referral builder activity to grow walk‑in trade, conversion, and margin in your branch - and you flex your own week to make those tests work.

If you want a fixed 9 to 5 with no commercial appetite to test trading patterns or own local presence, this role is not for you.

You must currently be leading a team. If you’re currently not directly managing revenue generating individuals, the cadence and bar here will not work for you, and you will not be progressed.

At Right Legal Group, we are reshaping legal services to be clear, accessible, and truly client focused. Traditional legal processes can feel overwhelming, but our mission is to simplify them – offering expert guidance with confidence and care.

As specialists in estate planning and wills, we go beyond financial security, helping people leave behind emotional legacies, ensuring that their values, stories, and wishes are carried forward for generations.

At the heart of everything we do is a commitment to keeping families together, providing tailored legal solutions that offer peace of mind, protection, and continuity. Our team thrives on innovation, collaboration, and meaningful impact – for the clients we serve and the professionals who make it happen.

We are hiring an experienced and disciplined Branch Manager to lead our Derby branch. You will own the commercial and operational performance of the site through a small team of Legal Advisors and Administrators selling wills and Lasting Powers of Attorney (LPAs).

The job is to run a tight, high‑performing branch: daily floor presence, live observation of client appointments, honest feedback, structured PIPs where they’re needed, coaching that lands, and a clean P&L month after month.

Legal technical expertise is not required. Proven and evidenced operational excellence, current and continuous people leadership, and relentless performance management are essential.

• Lead, direct, and energise Legal Advisors and Administrators to deliver sustained high performance against clear, measurable standards.
• Spend more than 50% of your time in live observation of client appointments, 1:1’s, and side‑by‑side coaching.
• Run a disciplined operating rhythm: daily stand‑ups, weekly 1:1s, monthly performance reviews, quarterly talent reviews – protected, never skipped.
• Relentlessly performance manage against agreed standards: intervene early, address underperformance directly, and own performance improvement plans (PIPs) end‑to‑end.
• Coach consistently and purposefully – using observation and data, not theory – to lift capability, pace, quality of advice, and quality of administration.
• Recruit, onboard, and embed new starters to standard from month 3, as they spend their first 3 months in the Training Academy, honing their skills and only pass probation if achieving their quality and quantity metrics.
• Build a culture of…