Service Branch Manager

Service Branch Manager

Location:

Victory Road, Derby, DE24 8EL
Job Type: Full Time, Permanent

Hours:

38 hours per week, Mon-Fri. (hours to be discussed at interview can be flexible) Salary: £55,000-£60,000 per annum (dependant on experience) Benefits:
Company Pension - matched contribution scheme, Westfield Health care plan - after 3 months. Life Assurance. 25 days paid annual leave plus all UK Statutory Bank Holidays. We have kitchen facilities on our site and provide free tea and coffee for our employees. Do you want to continue your training and development:
At RH Aero we are committed to supporting you in your continuous technical and professional development to enable you to keep your skills and knowledge up to date and to support you in your advancement within the business. About RH Aero: RH Aero is setting the standard for aviation support equipment and services. Through our industry-leading businesses - Rhinestahl and HYDRO Systems - we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide.

RH Aeros global headquarters are in Mason, Ohio, USA, For further details visit  Our UK business specialises in the production and delivery of aerospace tooling. Manufacturing and sourcing tools for engine and airframe build and repair, working with high profile OEMs to deliver quality products day in, day out. This is an exciting time to join our business, having experienced significant growth within our manufacturing business, we will be expanding and developing our UK based capabilities further during 2026.

About Role:
The role of Service Branch Manager is responsible for leading the Service Team by providing guidance, leadership and management support. Working closely alongside the Core Operations Team the role will also be responsible for the communication of performance statistics to both HYDRO and customer management including key performance indicators and service level agreements. Management Responsibility:
The post holder will be required to manage their business stream on a daily basis and delegate duties as appropriate. The Service Branch Manager will be required to identify training needs and skills gaps within the team and put in place supervision of trainees, placements and lower skilled personnel. This role will be responsible for proactively promoting best practice and adherence to company procedures.

Key

Duties & Responsibilities:

Effective management of the Service teams To ensure SAP is fully utilised by the Service teams and is the only method of transaction;
Develop and maintain positive working relationships with stakeholders to be able to embed the company's project control standards, systems and methods delivering accurate and quality project performance in a timely manner. Establishing the Service budget; monitoring the expenditures and costs against budget as the programme progresses;
Setting and agreeing Service and individual performance objectives and KPIs adopting a consistent approach across the business streams;
Effectively communicating with and leading the team to achieve their objectives;
Managing third party contributions to Service, customer and vendors though effective communication with all stakeholders;
Responsibility in respect of risk identification, mitigation and escalation and managing such risks to the service successful outcome;
Initiating extra activities and other management interventions wherever gaps in the programme are identified or issues arise;
Reporting progress of the programme at weekly intervals to the Vice President Service Operations EMEIA & India and the Core Operations Team. Communication with customers or other client company personnel to build maintain and develop effective business relationships;
To effectively drive change within the organisation where required;
Ensuring the timely preparation for audits and close out of reported improvements or failures within the department;
To be proactively involved in the annual load and capacity review and budget process for RH Aero UK…