Head of Operational Risk

Responsibilities

• Provide a UWL-wide view of risk and present a prioritised agenda to UWL Boards, ExCo, Management Committees and Forums.
• Lead the UWL Risk Team to support identification, management, escalation and mitigation of risk incidents using Utmost Group methodology and framework.
• Oversee the quality and timeliness of root cause analysis performed by 1st Line, ensuring remediation actions are completed on time.
• Ensure the practical implementation of the company’s risk management framework across all business lines.
• Support the business with additional duties of a comparable nature as determined by the company.
• Oversee operational risk, embedding the operational risk management framework of the company.
• Oversee Internal/Risk Framework and policy implementation and attestation processes.
• Report on Key Risk Indicators and KPIs against the company’s Risk Appetite and the implementation of the Risk Framework.
• Provide an annual opinion on policy adherence and risk culture.
• Support the development of the Risk Function across the Utmost Group.
• Maintain the Risk Register and related items within the risk management application.
• Lead the annual Operational Risk and Control Assessment of the company, report findings to the Board, and monitor for material changes in the risk profile.

• Hold line management responsibility for the Risk team.
• Identify and nurture talent, ensuring deadlines and performance objectives are met and personal development is supported.
• Use in‑depth knowledge and experience to support employees, promoting continuous improvement and good practices.
• Lead and motivate teams with an inclusive, collaborative, authentic style, putting the organisation’s interests first.
• Maintain effective relationships with key stakeholders, enabling efficient prioritisation and delivery.
• Represent the Risk Function or the company internally and externally.
• Provide thought leadership and drive the vision and plans for the Risk Function.
• Ensure service delivery quality across all business lines, seeking stakeholder feedback.
• Collaborate with control functions in Guernsey and across the business.

• Adhere to Utmost Code of Conduct, UW F&P Regime and relevant regulations, subject to regulatory approval.

• Support the development of a UWL risk strategy and associated risk appetite framework.
• Lead discussions on risk appetite with UW Executives and other stakeholders, recommending statements to the UWL Executive Committee.
• Ensure the company’s risk appetite and operational risk attitudes are observed and maintained within agreed thresholds.

• Implement and refine a UWL-wide risk framework for identifying, monitoring, reporting and escalating all material risks.
• Embed the Risk & Control Self‑Assessment (RCSA) process across the business.
• Embed company risk policy and guidelines framework.
• Manage and monitor error and loss reporting processes; investigate material incidents and ensure reconciliation with Finance.
• Maintain and develop the Operational Risk Register.
• Maintain issue management processes related to incident reports, risk assessments and control assessments.
• Carry out and report to the Board on the annual Operational Risk Assessment.
• Facilitate the annual policy attestation process and production of letters of representation.
• Assess and monitor the effectiveness of Business Continuity arrangements and contribute to the plan.
• Implement risk‑management methodology and standards of the company.
• Provide operational risk and internal control input into projects from inception.
• Manage incident management and issue tracking from root‑cause analysis.

• Develop and maintain periodic operational risk reporting of the company risk profile and material exposures to internal and external parties and regulators.

• Attend risk‑related meetings including service boards and group risk meetings.
• Assist Internal Audit when required, including reviews of Terms of Reference and supporting the internal audit plan.

• Participate in projects and assist with system development and testing, ensuring operational procedures are updated.
• Provide risk guidance on…