Account Director

Account Director – London, Zone 1

Location: Zone 1 London

Working Pattern: Monday - Friday, 40 hours per week

Client relationship management

• Act as the primary senior point of contact for clients, building and maintaining strong, long-term partnerships.
• Manage client expectations and communicate project progress, addressing any issues and keeping them informed of developments.

Operational and contract management

• Ensure contract delivery meets or exceeds agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
• Oversee all aspects of contract performance, including compliance with contractual terms and health and safety regulations.
• Develop and implement operational excellence and innovation within contracts.
• Produce regular performance reviews, reports, and strategic development plans.

Financial and commercial management

• Manage the financial performance of contracts, including budgeting, forecasting, and cost control.
• Maximise profitability by controlling costs and managing margins.
• Identify and drive revenue growth opportunities, such as upselling new services.
• Lead the company's role in contract retenders.

Team leadership

• Lead, motivate, and develop operational teams to ensure consistent service excellence.
• Foster a collaborative culture and ensure staff are trained and managed effectively.
• Ensure compliance with all regulatory, safety, and quality standards across all managed sites.

• Personal Development and Training opportunities
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

Director

Full-time

Management

Food & Beverages and Caterers