Senior Escalations & Crisis Team Leader
Listed on 2026-11-01
-
Management
-
Customer Service/HelpDesk
Vets for Pets in Handforth (Cheshire) is seeking a confident Escalations & Crisis Manager to lead the Customer Services team. This senior role oversees complex complaints, including CEO-level escalations, and coordinates serious incidents across the Pets at Home Group to deliver fair, decisive outcomes for customers and their pets.
You will build a high-performing team, foster decision-making ownership, and work with multiple departments to drive improvements in customer compassion and
Join us at Vets for Pets as our next Senior Escalations & Crisis Team Leader in England, United Kingdom.
Join Vets for Pets and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Senior Escalations & Crisis Team Leader role at Vets for Pets, based in England, United Kingdom.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).