Copier Engineer

Field Service Engineer
· Full time, permanent

Reports to: Field Service Manager

Location: Field based across the North East, from our Thornaby HQ

Hours: Full time, Monday to Friday

To install, maintain and repair multifunction printers and copiers across our client base, delivering excellent service and keeping our clients' print running with minimal downtime.

• Service, maintain and repair multifunction devices and printers at client sites.
• Diagnose mechanical, electrical and software faults, resolving them first time wherever possible.
• Install and configure new devices, including network, print queue and scan to email or folder setup.
• Manage your van stock of consumables and parts efficiently.
• Build strong client relationships and represent Mastercopy professionally on every visit.
• Complete service records and update our systems accurately.
• Support the print team with fleet audits and meter readings.

• Proven experience as a copier, MFD or field service engineer.
• Strong mechanical and electromechanical fault finding skills.
• Knowledge of major manufacturers such as Konica Minolta, HP, Kyocera, Ricoh, Sharp or Develop.
• A good understanding of networking and print and scan configuration.
• Customer focused, self managing and reliable.
• A full UK driving licence.
• Experience with print management software such as Paper Cut, and client portal tools.

• A permanent role in an established, growing and genuinely friendly family business.
• Real career progression, with ongoing training and funded industry certifications.
• A supportive, close knit team that will back you and help you develop.
• Modern tools and a proper technology stack to work with.
• Competitive salary, dependent on experience.
• Workplace pension, generous holiday allowance and free on site parking at our Thornaby HQ.

Mastercopy is an equal opportunities employer. We welcome applications from everyone and are committed to building a diverse and inclusive team.