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Lead AI Knowledge & Content Strategist
Job in
Derby, Derbyshire, DE1, England, UK
Listed on 2026-08-03
Listing for:
Karbon Homes
Full Time
position Listed on 2026-08-03
Job specializations:
-
Marketing / Advertising / PR
AI Evaluation
Job Description & How to Apply Below
Karbon Homes is hiring an AI Knowledge & Content Lead to oversee the quality and structure of AI-ready knowledge content used by human and virtual agents. You will evaluate AI outputs, refine sources, and drive improvements for better customer experiences.
The role sits in the Customer Relations team, reporting to the Contact Centre Manager and partnering with multiple stakeholders. You will bring experience in knowledge management, AI-enabled content, and an understanding of contact centre
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