Quality Systems Specialist

Quality Systems Specialist
Telford
Permanent
Up to circa £45,000 per annum (depending on experience)
Monday to Friday – Days
Prince are supporting a successful manufacturing business in the recruitment of a  Quality Systems Specialist  to take ownership of their Quality Management System (QMS) and customer complaints process.
This is a varied role, split between managing customer quality concerns and maintaining a robust, audit-ready quality management system. Working within an ISO 9001-certified environment, you will investigate customer complaints, drive corrective actions, coordinate internal audits and lead preparations for external audits.

Experience with in a BRCGS-regulated manufacturing environment would be highly advantageous.
This opportunity would suit an experienced Quality Coordinator, Quality Systems Coordinator, Quality Specialist or Quality Engineer looking for a broad quality and compliance role with significant autonomy and visibility across the business.
As the Quality Systems Specialist you will be responsible for:
Managing the end-to-end customer complaints process, ensuring concerns are logged, investigated and resolved effectively
Raising customer complaints, non-conformances and corrective actions within the Quality Management System
Conducting root cause investigations and driving effective corrective and preventative actions (CAPA)
Liaising directly with customers and undertaking customer site visits where required to understand quality issues and agree resolutions
Maintaining and developing the ISO 9001 Quality Management System
Controlling quality documentation, procedures, work instructions and quality records
Planning, coordinating and conducting internal audits across the business
Preparing the business for external audits and ensuring ongoing compliance with quality standards
Hosting external auditors and confidently responding to audit queries relating to processes, procedures and quality documentation
Monitoring quality performance and identifying opportunities for continuous improvement
Working closely with operational teams to improve quality standards and reduce recurring issues
Skills and Experience required:
Previous quality systems or quality assurance experience within a manufacturing environment
Strong working knowledge of ISO 9001 and practical experience maintaining a compliant Quality Management System within a manufacturing environment
Proven experience preparing for and hosting external audits
Experience responding to auditor queries and presenting quality documentation and evidence
Experience managing customer complaints, non-conformances and CAPA activities
Strong understanding of root cause analysis and continuous improvement methodologies
Experience planning and conducting internal audits
Excellent communication skills with the confidence to engage directly with customers and auditors

Experience with in a BRCGS-certified manufacturing environment would be advantageous but not essential
Internal Auditor or Lead Auditor qualification would be beneficial
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you  if we're able to progress with your application within 72 working hours . If you do not hear from us within this time your details won't be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client.

Whether you're seeking a new permanent position, temporary assignment or contract you'll find us easy to deal with.

Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.

Prince Personnel specialise in commercial, accounts and finance and technical recruitment.

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Reference: AA27150