Lettings Administrator

Lettings Administrator / Tenancy Coordinator SE23 Monday to Friday Up to £30k basic DOE An organised and experienced , proactive Lettings Administrator is required to support a busy estate agency in SE23. This role is ideal for someone with strong administrative skills who enjoys working in a fast-paced, customer-focused property environment. The successful Lettings Administrator candidate will provide essential support to the lettings team, helping to ensure the smooth running of daily operations.

Job Overview Role:
Lettings Administrator / Tenancy Coordinator Core

Purpose:

Support the lettings and property management teams by ensuring all tenancies comply with UK housing laws and proceed smoothly.

Key Responsibilities Client Onboarding:
Conduct Land Registry searches, arrange client AML documents and issue terms of business via the signature sense platform, book photos and floor plans via approved contractors Pipeline Management:
Work closely with the negotiators to chase required documents to progress the tenancy using a real time excel pipeline system Tenancy Management:
Prepare, issue and execute tenancy agreements via the Goodlord platform Compliance:
Secure vital safety documents like Gas Safety Certificates, Electrical Installation Condition Reports (EICR), Energy Performance Certificates (EPC) and Property Licences (HMO, Additional and Selective Licences) Inventory Arrangements:
Book inventories and check-ins via Reapit (works orders) and approved contractors and send completed reports to parties upon completion Move-Ins:
Coordinate check-in appointments, welcome letters, and key handovers and inform client account team of all new completed tenancies Deposit Registration:
Administer Tenant’s deposits via the DPS and TDS schemes, issue deposit certificates and prescribed information Communication:
Answer phone and email queries from landlords, tenants, and contractors in a professional manner Database Maintenance:
Update property and client records accurately using Reapit or other property software Keys:
Manage the internal client property key system including registering new keys, key releases and key returns Experience in using Reapit is an advantage, but not essential. If you have a minimum of 1 years experience in a similar role (Lettings Administrator / Tenancy Coordinator), and can hit the ground running, we would love to hear from you.