Relationship Manager - Reg Compliance

Are you a passionate and engaged Relationship Management & Sales expert?

About our Team At Lexis Nexis, we’re more than a legal and professional services company, we’re a team of thinkers, doers, and problem solvers. With 11,800 colleagues in over 150 countries, we’re using cutting-edge technology, including AI, to power real change in the legal and compliance industries.

Within our Regulatory Compliance sales teams, you’ll find a high‑energy, results‑driven environment where individual performance is recognised, wins are celebrated, and effort is rewarded. This is a team for people who enjoy being on the front foot, love the chase, and want their success to be clearly visible

About the Role As we continue to grow, we’re seeking a Relationship Manager to join a high‑performing Regulatory Compliance team, responsible for managing and growing an existing customer portfolio.

This role is heavily relationship‑focused, with accountability for customer retention, renewal outcomes and identifying opportunities to expand customer value. You’ll work closely with Product Specialists and internal stakeholders to understand customer needs, spot gaps, and deliver tailored solutions.

While this is not a pure new‑business role, it does require a strong commercial mindset and the ability to proactively identify and convert upsell opportunities within existing accounts.

This is a permanent full time role reporting into our RM Sales Manager within a team of 7 consisting of mix of Sales, Relationship experts & Solution Specialists, and can be based either Sydney, Melbourne or Brisbane with flexible hybrid working arrangements.

Responsibilities Maintain and grow an existing portfolio of Regulatory Compliance of approximately 90+ customers

Drive retention, renewals and customer satisfaction

Identify and convert upsell opportunities within existing accounts

Conduct regular customer engagement and solution demonstrations

Collaborate with the Product Specialist, Content & Marketing on gap analysis and opportunity identification

Retain, build & maintain sales pipeline to achieve renewal rate targets & monthly or quarterly upsell targets

Actively build strong relationships with key internal and external stakeholders

Demonstrate and articulate a full understanding of the entirety of the Lexis Nexis RC technology portfolio including products and services/education offerings.

Maintain accurate CRM records and sales forecasts

Requirements

Appropriate degree qualifications with relevant work experience – preferably the Risk & Compliance solutions market but also open to SAAS, Legal, Professional services industries

Minimum 3 - 5 years’ experience in Relationship Management or Customer Success roles with blend of Sales where structure sales and consultative selling approaches are used.

Prior experience in solution sales or subscription sales is essential

Ability to balance farming existing customers with identifying growth opportunities

Excellent communication and active listening skills

Comfortable managing a portfolio across multiple customers and priorities

Proven ability to maintain understanding and awareness of the risk and compliance market and Lexis Nexis solution offerings is essential.

Team player and problem solver; energetic and driven to succeed in a fast-paced, dynamic environment, hungry for sales and worked in targets-driven environment

Work in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Base + uncapped commissions (yes, really)
Discounted Health plan rate and Optical Assistance Life assurance and income protection

Option to buy additional Annual Leave days Volunteer leave and wellness initiatives

Birthday leave

Employee Assistance Program Flexible working arrangements

Benefits for you and your family

Access to…