Customer Product Assessor - Mobility Solutions

Location: Derbyshire

Customer Product Assessor – Mobility Solutions

Location:

Alfreton, Derbyshire DE55 7RG
– Office-based
Salary:
Competitive, DOE

Contract:

Full Time, Permanent
Working Pattern:
Monday to Friday, based at our Alfreton headquarters
Benefits: 23 days holiday plus bank holidays, auto-enrolment pension scheme, Life Insurance cover, Profit Related Pay, free on-site parking, Employee Assistance Programme, Holiday Purchase Scheme, Car Purchase Scheme and full training provided.
Help Customers Find the Right Solution to Improve Their Independence!
Are you a confident, customer-focused professional who enjoys understanding people's needs and helping them find the right solution
Join Mobility in Motion (MiM) and play a key role in helping customers maintain their independence through innovative vehicle adaptations and mobility solutions.
We are looking for a Customer Product Assessor – Mobility Solutions to join our Central Sales Team at our Alfreton headquarters.
This is a fully office-based role, where you'll work alongside experienced colleagues, product specialists and our wider customer engagement team. You'll use video calls, online demonstrations and telephone consultations to understand each customer's individual requirements and recommend the most suitable mobility solution.
This is not traditional, high-pressure sales. It's a consultative customer role, where you'll build trust, provide expert guidance and help customers make an important decision with confidence.
Why Join Mobility in Motion
As a family-owned business with a growing UK and international presence, we're passionate about changing people's lives through innovative mobility solutions.
Every day, we help people maintain their independence by understanding their individual needs and providing products that make a genuine difference.
You'll join a friendly, supportive and collaborative team where you'll receive full training and ongoing development to build your product knowledge and expertise.
A Day in the Life
No two customer conversations are the same.
You'll speak with customers by telephone and video, taking the time to understand their lifestyle, requirements and circumstances before recommending the most appropriate mobility solution.
You'll demonstrate products virtually, answer questions, manage enquiries from initial contact through to order completion and provide follow-up support.
You'll also work closely with colleagues across the business, including field-based demonstrators and installers, to ensure every customer receives a seamless experience.
Every conversation has the potential to make a genuine difference to someone's independence and quality of life.
What You'll Be Doing

• Conduct engaging online product demonstrations and virtual assessments, helping customers identify the most suitable mobility solution

• Build strong customer relationships and manage enquiries from initial contact through to successful order completion and follow-up

• Provide knowledgeable, consultative advice while maintaining exceptional customer service throughout the buying journey

• Understand individual customer needs and recommend appropriate products and solutions

• Support the wider Customer Engagement Team with administration, customer records, account management and ongoing sales activity

• Work collaboratively with colleagues across the business to ensure a smooth customer journey

• Continuously develop your product knowledge through structured training, site visits and collaboration with field-based demonstrators and installers

• Contribute to continuous improvement across the customer experience and sales process
What We're Looking For
We're looking for someone who genuinely enjoys helping people, communicates confidently and can build rapport with customers both over the phone and through video calls.
You'll ideally have:

• Experience in customer service, consultative sales, account management, customer engagement or another customer-facing environment

• Excellent communication skills and the confidence to build relationships with a wide range of customers

• Strong listening skills and the ability to understand customer needs before recommending an appropriate…