Senior Manager, Sales Strategy & Operations — International & Channel

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 0 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in + communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc.

0 list of fastest-growing American companies since 8.

Smarsh is looking for a Senior Manager of Sales Strategy & Operations to own Sales Ops for our International and Channel segments — two of our most complex, nascent, and highest-growth-opportunity segments. You'll own the full Sales Ops stack end to end, and you'll do it with a team: two direct reports from day one, with room to grow as these segments scale.

This role requires real autonomy. You'll partner with the VP of Channel Sales (US-based) and the VP of International Sales (UK-based), which means operating comfortably across time zones and building trust with a US-based leadership culture while representing the realities of international and partner-led selling. The ideal candidate is as comfortable setting multi-quarter strategy as they are rolling up their sleeves to build, fix and analyze.

• Own annual and in-year planning for International and Channel: territory and partner coverage design, account/partner segmentation, quota setting, and capacity planning.
• Translate segment strategy into operating plans and priorities in close partnership with the VP of Channel Sales and VP of International Sales.
• Navigate the added complexity of these segments — multi-region/currency dynamics for International, and co-sell, deal registration, and partner incentive structures for Channel.

• Run forecasting and pipeline management for both segments, including the added layer of partner-sourced and partner-influenced pipeline.
• Build and maintain the operating rhythm — pipeline reviews, forecast reviews, QBRs — adapted to work across US and London time zones.
• Partner with Deal Desk, Finance, and Commissions on deal structuring, channel incentive design, and quota attainment for your segments.

• Build the reporting and dashboards that give both VPs a trusted, real-time view of pipeline, forecast, and partner/channel performance.
• Use cohort, funnel, and partner-productivity analysis to explain what's driving — or blocking — growth in these nascent segments, and recommend what to do about it.
• Own the analytics behind monthly and quarterly business reviews for International and Channel.

• Partner with Enterprise Applications to translate International and Channel Ops needs (, partner portals, multi-currency reporting, deal registration workflows) into systems requirements and roadmap priorities.
• Build strong working relationships with Finance, Legal, and Marketing on the cross-border and partner-specific considerations these segments carry.
• Represent International and Channel needs in global Sales Ops forums, influencing shared processes and tooling without owning them outright.

• Bring an AI-first mindset to two segments that are still establishing their operating model — this is a chance to build the right processes from the start rather than retrofit them.
• Identify where AI and automation can improve forecast accuracy, partner/deal hygiene, and seller and partner productivity.

• Hire, coach, and develop a team (and grow it…