Engagement Support Officer Inclusion Health Team

As a Bank Engagement Support Officer we value you and your wellbeing, offering a range of benefits to help you feel supported and appreciated:

• Flexible Shift Booking Self‑book bank shifts and request time off up to six weeks in advance for a better work‑life balance.
• Wagestream Access Track and access earned wages anytime, avoiding high‑interest loans or overdrafts.
• Professional Growth Gain experience across various services, access free training, and join our Strive for Better professional network.
• 24/7 Well‑being Support Free counselling, legal advice, financial guidance, and career coaching.
• Innovative Culture Share ideas, apply for national funding, and contribute to service improvements.
• Recognition & Engagement Nominate colleagues for awards and participate in executive Q&A sessions.
• Commitment to Excellence Be part of a team with "Good" or "Outstanding" CQC‑rated services.

We are seeking a motivated and compassionate Engagement Support Officer to join the 0‑19 Inclusion Health Team, dedicated to improving the health and wellbeing of vulnerable children, young people and families across Surrey. This role plays a vital part in delivering a specialist, enhanced Health Visiting service to communities experiencing homelessness and social exclusion, including asylum seekers, refugees, families in emergency accommodation and marginalised or nomadic backgrounds such as Gypsy, Roma and Traveller communities.

• Support the Inclusion Health Team to deliver outreach and engagement with vulnerable children, young people and families across Surrey.
• Build strong relationships with statutory, community and voluntary partners to improve access to health and wellbeing services.
• Engage with marginalised communities (including homeless families, asylum seekers, refugees and Gypsy, Roma and Traveller groups) through regular visits in a variety of settings.
• Promote health education and deliver targeted public health initiatives, including supporting uptake of childhood immunisations and vaccinations.
• Identify unmet health needs and support families to access appropriate services, including GP registration, appointments and referrals.
• Work collaboratively with clinical teams and partners to reduce health inequalities and improve outcomes.
• Develop and deliver creative engagement strategies using accessible formats, including digital, visual and multilingual resources.
• Attend partnership meetings and contribute to multi‑agency working, including vaccine equity and homelessness forums.
• Maintain accurate records, support audits and use data to evidence impact of engagement activities.
• Provide day‑to‑day support to junior/admin staff and contribute to service development.
• Ensure safeguarding, confidentiality and culturally sensitive practice at all times.
• Be flexible to support service delivery, including occasional evening or community‑based sessions.

• Degree level qualification or equivalent experience.
• Strong IT skills (Word, Excel, Outlook, PowerPoint).
• Ability to work independently, prioritise workload and meet deadlines.
• Excellent communication and interpersonal skills.
• Experience handling sensitive and confidential information.
• Understanding of health inequalities and barriers for vulnerable groups.
• Awareness of issues affecting homeless and marginalised families.
• Basic project coordination skills.
• Culturally sensitive and inclusive approach.

• Experience in public, health or voluntary sector roles.
• Community engagement or outreach experience.
• Knowledge of public health or vaccination programmes.
• Project management experience.
• Experience creating digital or visual engagement materials.
• Experience working with multi‑agency partners.

• Access to a car insured for business use to travel across Surrey.

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.

Across England we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We are a Disability Confident Committed company, providing facilities, work environment adjustments and technical solutions to be as inclusive as possible. All applicants and staff are subject to a safer recruitment process, including criminal record checks and vetting.