Support Manager

Housing with Support Manager, Later Living
Full time - Fixed Term (12 Months)
£29,189 - £30,726
Spa Court , Central Derby City
About Us
Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare, and collaborate to ensure we achieve this People Powered Living.
This role
Metropolitan Thames Valley are currently looking for an enthusiastic Housing specialist to join as on-site Housing with Support Managers in the Midlands area. The role at Spa Court is a full time post 37.5 Hours per week over 5 days Mondy to Friday. This role has a requirement to take part on an on-call rota – there is extra renumeration payment for this.

We ask that all applicants have a full driving licence and a car to use for work purposes.
As the Housing with Support Manager your main responsibilities will include the safe and effective running of your housing scheme. You will be the single point of access for customers regarding all housing and support related queries. You will be a positive and professional representation of the organisation, to customers, visitors, contractors, other professionals, and key stakeholders.
All the customers are aged 55 and above requiring support to maintain a dignified level of independence. This includes a single service plus several residences in close proximity to the service but living in the community. While not all customers will be receiving care from Metropolitan Thames Valley, this may be provided by third parties, and you will be a point of contact for these providers.
What you'll need to succeed
As you will be the on-site manager, experience is essential as you will be the go-to person. You will often be lone working and while there is a wider team to support you on a day-to-day basis you will be responsible for making the decision. To be considered for interview your CV must demonstrate:

- 1) Experience and awareness of the wellbeing and housing needs of vulnerable older persons
2) The ability to take a positive approach to problem solving and be decisive in your own decisions
3) A good understanding of Housing Management responsibilities and tenancy agreements rights and obligations
4) Knowledge and understanding of the relevant legislation relevant to this customer group
5) Demonstrate a good understanding of customer service
6) Good awareness of adult safeguarding procedures and responsibilities