Ground Transport Services Agent - Talent Pool

As the nation’s flag carrier, we takegreat pridein connecting Britain with the world and the world with Britain.

It’ssomethingwe’vebeen doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one.

It’sthe spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We knowgreat thingscan happen whenyou’reinspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

Our most recent role:
Ground Transport Services Agent campaign has now closed due to the fantastic response we received. However, we don’t want those who missed the deadline to missout. This vacancy is not for immediate recruitment, but rather a talent pool – designed for candidates who would like to be considered for future opportunities.

• By applying, you’re registering your interest in joining our team when new opportunities become available.

• Your application will be held in our talent pool and reviewed when opportunities arise.

• We’ll contact you directly if you are selected to progress at that stage.

Are you passionate about providing excellent customer service? As a member of the Ground Transport Team, you will be responsible for safely transporting our customers and colleagues and ensuring their journey is seamless. We are looking for colleagues who are customer orientated,safety focused and committed to the highest standards to join our team.

We have a number of opportunities to join the Ground Transport Service Team as a Ground Transport Service Agent (GTS) – Ground Operations Agent Level. The Ground Transport Service Agent role is vital to our Heathrow Operations Team.

If you are ready to take your career to new heights and become an essential part of British Airways' ground operations, we want to hear from you!

* Please note to be eligible for this opportunity you must hold a current Passenger Carrying Vehicles (PCV) DVLA Cat D license with zero points and if successful you will be required to conduct a practical driving assessment*

Appointment to this role is subject to the successful completion of a Drug & Alcohol test, in line with company policy, which will be required after the first stage of the recruitment process

Also, please note that this role is
full
‑
time with a 37.5 working hours a week and a shift pattern, following a 7 days on / 3 days off and 7 days on / 4 days off; this role is not approved for an international assignment.

• Safely transport passengers and colleagues using our fleet of vehicles

• Maintain the highest standards of customer service throughout each journey

• Ensure compliance with all safety regulations and company protocols

• Professionally represent British Airways in all interactions

• Manage time-sensitive transportation schedules with precision and care

• Perform pre-trip vehicle inspections and report any maintenance issues

• Assist passengers with luggage and provide supportive, friendly service

• Unrestricted right to live and work in the UK

• Ability to acquire and retain an airside

• Excellent interpersonal and communication skills

• Proven resilience to handle outdoor shift work in varying weather conditions

• Strong commitment to safety and customer satisfaction

• Ability to work flexible shifts, including early mornings, late evenings, and weekends