Scheduler, Administrative​/Clerical

Do you enjoy helping customers and delivering a first-class service over the phone? Are you highly organised and able to juggle multiple tasks while maintaining attention to detail? Do you thrive in a fast-paced environment where teamwork and problem-solving are key?

We're seeking a motivated and customer-focused Scheduler to join our Repairs & Maintenance team on a 6-month fixed-term basis
.

This is a fantastic opportunity to play a pivotal role in delivering an efficient repairs service to our customers. As the link between residents, contractors, and operational teams, you'll ensure repair appointments are scheduled effectively, enquiries are handled professionally, and customers receive an excellent experience from start to finish.

You'll work in a busy environment where no two days are the same, balancing customer calls, scheduling activities, contractor coordination, and administration while supporting the smooth delivery of maintenance services.

Location:

Dereham

Hours:

Full Time - 40 hpw
- Monday to Friday

Contract:

Fixed Term - 6 months

• Handling incoming calls from customers to arrange, reschedule, or update repair appointments.
• Responding to customer and contractor enquiries via email and telephone.
• Coordinating repair works and allocating jobs to contractors.
• Supporting planners with the scheduling of more complex repairs involving multiple trades.
• Monitoring contractor performance and updating internal systems accurately.
• Maintaining records and completing administrative tasks to meet service targets and deadlines.
• Working collaboratively with internal teams to continually improve service delivery.

The successful candidate will have:

• Previous experience in a customer service, scheduling, coordination, or administrative role.
• Excellent communication skills and confidence speaking with customers over the phone.
• Strong organisational skills and the ability to prioritise a busy workload.
• Good attention to detail and a commitment to delivering a high-quality service.
• Experience using computer systems and standard Microsoft applications.
• A positive, collaborative approach and a willingness to contribute to team success.
• GCSE-level education or equivalent.

For full details on the role and its responsibilities, you can view the Scheduler
- The Part I Play here.

• Gain valuable experience within a busy operational and customer-focused team.
• Be part of an organisation committed to delivering excellent services to customers.
• Work alongside experienced colleagues in a supportive environment.
• Opportunity to develop your knowledge of repairs, maintenance, and scheduling systems.

• Competitive salary - £28955.16 FTE
• 25 days holiday + Bank Holidays FTE
• Family Friendly policies
• Health and Wellbeing support
• Excellent professional development opportunities

Closing Date: 2nd August 2026 (Midnight)

Interview Date: 10th August 2026 - Dereham