Senior Planner

Are you a confident leader who can motivate teams to deliver exceptional customer service? Do you enjoy using data and insight to improve performance and drive efficiency? Do you thrive in a fast-paced environment, balancing priorities while maintaining high standards?

As a Senior Planner here at Bromford Flagship Livewest, you’ll lead and empower a planning team to deliver a high-quality, efficient repairs service that puts customers first.

You’ll play a key role in ensuring operations run smoothly, supporting service delivery, and driving continuous improvement. This is a great opportunity to step into a leadership role where you can shape performance, culture, and outcomes.

Location: Dereham – travel to other offices may be required.

Hours: Full Time – 40 hpw – Monday to Friday – Agile working

Contract: Permanent

• Leading the day-to-day operations of the planning team, ensuring targets and service standards are met
• Coaching, developing and motivating team members to achieve high performance
• Monitoring and analysing performance data, identifying trends and opportunities for improvement
• Driving continuous improvement initiatives to enhance efficiency and customer experience
• Ensuring data is accurately recorded and quality checked across all systems
• Supporting compliance with Awaab’s Law and other regulatory requirements
• Acting as a key support and escalation point for operational challenges
• Assisting with complex scheduling, coordination, and service reviews

• Experience leading or coaching a team in a fast-paced environment
• Strong communication skills with the ability to influence and motivate others
• Experience using data to drive performance and decision-making
• Ability to manage multiple priorities under pressure
• Good IT skills, including Microsoft Office and operational systems
• GCSEs (or equivalent) in Maths and English and customer service experience

• Experience in repairs planning or housing sector

For full information on the role and its responsibilities, you can view the Senior Planner
- The Part I Play document here.

• Experience developing and leading a high-performing team
• Opportunity to strengthen your leadership, coaching and problem-solving skills
• Exposure to the wider housing sector and cross-team collaboration
• A role where you can influence service delivery and customer outcomes
• Competitive salary
• 25 days holiday + Bank Holidays (increasing to 28 days after 5 years service)
• Family Friendly policies
• Health and Wellbeing support

Closing Date: 12th July 2026 (Midnight)

First Interview Date: 16th July
- King Street office