Customer Service Advisors

Are you passionate about providing outstanding customer service?

We are pleased to share the opportunity to join our team as a Customer Service Advisor. In this role you will deliver compassionate, accurate, and timely support across phone, email, and live chat. You’ll handle a wide range of queries—often related to housing, repairs, and sensitive personal circumstances—with empathy and professionalism. You’ll take ownership of each interaction, listen actively, and provide clear resolutions, helping build trust and confidence in our services.

Location:
Dereham office, Office Based. Hybrid working opportunities may be considered upon successful completion of probationary period.

Full time roles are available, on a three week working pattern (Monday to Friday)

Week 1: 8am-4:30pm (1 hour lunch break)

Week 2: 9am - 5:30pm (1 hour lunch break)

Week 3: 9:30am - 6pm (1 hour lunch break)

The ideal candidate will have:

• excellent communication skills, both verbal and written
• experience working in a customer service role, ideally in a contact centre or similar environment
• the ability to provide empathetic and understanding customer service, ensuring every customer feels heard and supported.
• have high levels of IT literacy, with experience working with a range of IT systems
• experience of maintaining data records during calls
• qualifications to a GCSE standard or equivalent.

For a list of our benefits please

Please see the attached The Customer Services Advisor The Part I Play Statement, detailing full role responsibilities.

If you are successfully shortlisted you will be invited to attend a group assessment centre, which will include a team based task, a written element and a short traditional interview. This will last around 2 hours.

Closing Date: 8th March 2026

Interview Date: w/c 16th March 2026

Applications may be reviewed, and candidates invited to interview ahead of the close date.

No Agencies please.

Flagship is part of Bromford Flagship. We create communities where people can put down roots, feel secure, and thrive. We let and maintain over 80,000 homes across east, central and south west England, and plan to deliver 2,000 new homes each year for the next 30 years. Joining our teams means embarking on a career where you are part of something bigger, where work matters, and where individuals are valued and developed.