Visitor Services Assistant

Visitor Services Assistant | 9755 | Permanent Contract| Seasonal – 37 hours per week (April to October) Casual hours out of season | £13.05 per hour (Scale

C) | Gressenhall Farm and Workhouse, Dereham, Norfolk

Do you have an interest in culture, heritage and history? Would you like to be part of the visitor services team at one of Norfolk's best loved museums and visitor attractions?
We are looking for an outgoing and confident individual to join our visitor services team at Gressenhall Farm and Workhouse.

This is a seasonal contract working from April to October, with working opportunities outside of these months on a casual basis.

The role is very customer focused. You will be welcoming the public to the site and our visitor offer, ensuring that they get the most enjoyment from their visit and our environment.

Regular duties are varied but will include selling admission tickets, memberships and retail items. There will be responsibilities for cash handling and reconciliation, adhering to health & safety and security policy, with cleaning and minor maintenance tasks plus working on our period farm as part of your duties too.

You will be expected to deliver strong customer service, to promote and help deliver the museum’s events and activity programmes, and engage with groups and schools visiting, on occasion leading activities.
This is a varied and rewarding position. As part of a passionate and dedicated team, you will have experience of working in a customer facing environment to offer a high level of customer care with an approachable and enthusiastic manner. Full training will be given.

The working rota covers a shift pattern over 7 days per week, including regular weekend and bank holiday working, for which an enhancement is payable. Occasional evening work may also be required.

For an informal discussion please contact Gina Ludkin, Duty Manager on

These are some benefits you can enjoy by working for Norfolk County Council:

Generous holiday entitlement

Health and Wellbeing services including fast-track physiotherapy and a free counselling service

Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.

An advance of your expenses if you travel for work

Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions

Tax efficient ways of getting extra pension and new bikes

Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our work spaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely.

We ask that you have in place good Broadband connectivity.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via my Oracle using your  or  email.

Redeployment closing date: 1 February 2026 23:59

All other applicants closing date: 8 February 2026 23:59

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.

• Job Identification 9755
• Job Category Museums
• Posting Date 01/23/2026, 09:57 AM
• Apply Before 02/08/2026, 11:59 PM
• Job Schedule Full time
• Locations Norfolk Rural Life Museum, East Dereham, Norfolk, NR20 4DR
  , GB