Patient Services Administrator​/Medical Secretary

The Primary Care Services Administrator provides essential administrative support, ensuring thesmooth delivery of patient services and the efficient operation of daily practice activities. This role involves managing patient records, handling correspondence, document management, utilising current software including

Anima, and supporting clinical and non-clinical staff. The administrator actsas a key point of contact for patients, colleagues, and external healthcare providers, contributing to a high standard of patient care and servicedelivery. Strong organizational skills, attention to detail, and excellent communication abilities are essential for success in this role.

• To provide efficient typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, assist with completing reports, send patient referrals, responding to e-mails, memorandums etc in an accurate and efficient manner.
• To be proficient at prioritising and organising administrative work generated by hospitals, Health Authority, Primary Care Organisations, patients etc..
• Clinical correspondence, letters and various other documentation in the clinical systems, using document management in Systm One and Anima software.
• Review all incoming correspondence and enter, using read codes, pertinent information into the patients electronic medical record in accordance with the coding protocol. This will include data highlighted by clinicians as well as data required to meet contractual obligations.
• Keep up to date with technological developments with regard to developing appropriate skills in the use of current office technology. e.g. Anima software, word processing, spreadsheets, databases, electronic mail, presentations etc.
• Flexibility to work across different sites and departments. Handle patient and visitor enquiries courteously, efficiently, and confidentially.
• Handle patient and visitor enquiries courteously, efficiently, and confidentially. Answer incoming calls professionally,introducing yourself, considering requests, taking appropriate action, or redirecting to relevant staff.

Elmham Group of Practices (EGoP) is a GP Surgery in rural Mid-Norfolk serving a population of 10,000 patients across two sites in Elmham and Swanton Morley. Our main site is set in beautiful surrounding countryside in North Elmham with the other site within comfortable proximity. The fine City of Norwich is easily reached by car within 35 minutes.

EGoP has a team of 40+ health care professionals and administration support staff. Both sites offer a welcoming and friendly environment to work in and team spirit amongst surgery staff is high. The 5 Partners, Management Team, Clinical Team and Administration Team communicate well between them.

Our fantastic multi-skilled clinical team consists of general practitioners, nurse practitioners, practice nurses and health care assistants to carry out all the necessary duties to deliver a comprehensive General Practice service to our patients ensuring the highest standard of care to all our patients. We are part of the PCN for Mid Norfolk and through our network we have a range of ARRS roles within our practice to support us in delivering high-quality care to our patients.

The practice employs its own pharmacist and visiting nurses. Location Elmham has an on-site Dispensary. We are proud to be a training practice to GP Registrars.

The Primary Care Services Administrator provides essential administrative support, ensuring the smooth delivery of patient services and the efficient operation of daily practice activities. This role involves managing patient records, handling correspondence, document management, utilising current software including Anima, and supporting clinical and non-clinical staff. The administrator acts as a key point of contact for patients, colleagues, and external healthcare providers, contributing to a high standard of patient careand service delivery.

Strong organizational skills, attention to detail, and excellent communication abilities are essential for success in this role.

• Experience of using Word and Excel
• Experience of various clinical systems
• Confident in using the telephone
• Experience of offering high quality customer care
• Able to work on own initiative
• Good standard of verbal and written English
• Experience of medical record summarising
• Experience of online triage
• Experience of Systm1
• Experience of all aspects of day-to-day Patient Services operations.

• Sound educational background with excellent literacy and numeracy skills.
• ECDL NVQ 2 Business Admin Customer Care/Service Medical terminology NHS Experience.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service…