Facilities Manager

As our Facilities Manager, you will play a key role in ensuring that Zip UK’s sites run smoothly, safely and compliantly. You will be the go‑to person for all things related to our facilities. Based at our Dereham office and reporting to the Operations team, you will manage the day‑to‑day operations across our office, warehouse and legacy sites. This includes working closely with suppliers and contractors, overseeing health & safety compliance, handling maintenance tasks, and managing budgets.

The facilities manager will ensure high standards are maintained across all sites, drive strong supplier performance and promote proactive maintenance. This hands‑on position perfectly balances operational work with coordination and stakeholder engagement.

• Own the day‑to‑day delivery of facilities operations across office, warehouse, and legacy sites
• Act as the primary point of contact for all facilities issues, ensuring sites are safe, compliant, and well presented
• Manage access control, security systems, alarms, and internal space requirements
• Manage third‑party suppliers and contractors, setting SLAs and monitoring performance
• Ensure all facilities compliance and statutory obligations are met, including health & safety and environmental standards
• Maintain accurate compliance records and support audits and inspections
• Own planned preventative maintenance (PPM) and manage reactive maintenance to minimise disruption
• Oversee key building infrastructure and maintenance contracts
• Manage facilities budgets, track spend, and identify cost‑saving opportunities
• Support facilities projects, lease exits, dilapidations, and continuous improvement initiatives
• Act as the central coordination point for facilities activity, working closely with internal teams and leadership

• Previous experience in a facilities, site, or operations role
• Strong organisational and multitasking capability
• Ability to manage multiple suppliers and priorities simultaneously
• Practical, hands‑on approach with a proactive mindset
• Strong communication and stakeholder management skills

• IOSH qualification (or willingness to obtain)
• Experience managing compliance and audits
• Exposure to budgeting and cost control
• Experience in warehouse or multi‑site environments

• 25 days annual leave + bank holidays
• Company Sick Pay (after qualifying period)
• We offer a fun and lively atmosphere and casual dress code
• Holiday purchase scheme
• Full training and continuous support with your team
• Cycle to Work scheme available
• A market leading company pension
• Life insurance
• Employee rewards and discounts through Perks at Work
• Option to join Health Care Cash Plan
• 24/7 365‑day access to Employee Assistance Programme through Health Assured
• Well‑being programs – your well‑being is important to us
• Access to on‑going learning and development with our online learning platform
• You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work