Visitor Services Assistant

Visitor Services Assistant

Position: 10695, Permanent Contract, Seasonal – 37 hours per week (April to October) with occasional casual hours out of season. Pay: £13.26 per hour (Scale

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Location:

Gressenhall Farm and Workhouse, Dereham, Norfolk.

Do you have an interest in culture, heritage and history? We are looking to recruit an outgoing and confident individual to join our friendly visitor services team at Gressenhall Farm and Workhouse, 37 hours per week in a shift pattern during the open season. Working in a customer focused environment, you will welcome the public to the museum, woodland play area and farm, ensuring that visitors get the most enjoyment and site engagement from their visit.

Regular duties include selling admission tickets, memberships and retail items, responsibility for cash handling and reconciliation, adhering to health & safety and security policy, keeping the museum clean and working on our period farm. You will be expected to deliver strong customer service, promote and help deliver the museum’s events and activity programmes, and interact with groups and schools visiting, on occasion leading activities.

The rota works a 7‑day week in a shift pattern, including regular weekend and bank holiday working for which an enhancement is payable. Occasional evening work may also be required.

For an informal discussion please contact Gina Ludkin, Duty Manager, on

• Generous holiday entitlement
• Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part time, remote and hybrid working – dependent on your job role and business need
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
• Tax‑efficient ways of getting extra pension and new bikes
• Access to our tax‑efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 17 June 2026 23:59

All other applicants closing date: 24 June 2026 23:59