Internal Account Manager

Company Description Avena Group is an industry-leading secure destruction company based in the UK, specializing in documentation, textiles, and IT and media hardware destruction. The company delivers bespoke solutions including SECURALL® for GDPR-compliant paper shredding and recycling, SECURE BRAND® for secure clothing and textile disposal and recycling, and SECURETECH® for fully audited, GDPR-compliant IT and media hardware destruction. All services are tailored to individual customer needs and provide full audit trails to support compliance and risk management.

Through these solutions, Avena helps enterprises protect their data, brands, and intellectual property while supporting lower carbon emissions and more sustainable practices.

Role Description The Internal Account Manager is a full-time, on-site role based in Dereham, responsible for managing and growing relationships with existing customers. This role involves handling day-to-day client communications, responding to inquiries, preparing quotations, and ensuring service delivery aligns with agreed specifications and service levels. The Internal Account Manager will monitor account performance, identify opportunities for service improvements and cross-selling across SECURALL®, SECURE BRAND®, and SECURETECH®, and coordinate with operations and logistics teams to resolve issues promptly.

The role also includes maintaining accurate records in CRM systems, preparing regular reports on customer activity, and supporting the wider sales team with customer insights and administrative tasks.

Qualifications

• Customer relationship management skills, including the ability to build trust, handle queries professionally, and maintain long‑term accounts.
• Sales and commercial awareness skills, such as identifying upsell and cross‑sell opportunities and supporting pricing and quotation processes.
• Administrative and organizational skills, including accurate data entry, CRM usage, report preparation, and task prioritization.
• Communication skills, including clear verbal and written communication, confident phone and email etiquette, and effective collaboration with internal teams.
• Basic understanding of data protection and GDPR principles, with an interest in secure destruction, compliance, and sustainability.
• Ability to work on‑site in Dereham, manage a busy workload, and maintain a high level of attention to detail under time constraints.
• Previous experience in account management, customer service, or internal sales in a B2B environment is highly beneficial.
• Proficiency with standard office software (e.g., email, spreadsheets, CRM tools) and a willingness to learn company systems.