Outreach Worker

Outreach Workers | 9898 | Permanent Contract |37 hours per week | £32,061 to £33,699 per annum plus sleep in allowance, as and when required, and weekend enhancements | Grade G | Countywide

The Outreach Service works with families in crisis to prevent escalation of need, reduce risk and prevent family or placement breakdown, achieving successful and long-term stability.

We are looking for Outreach Support Workers to join our expanding team. You will be working with young people and their families within their own homes, providing direct support to prevent family breakdown in a child focused way in order to achieve positive outcomes.

You may be required to sleep in the homes when the need arises. You will need to be enthusiastic, flexible and responsive to the needs of the young people.

The team provide an outreach service around the clock, aiming to keep families together by supporting them at a time of crisis and allowing a community package to be put in if longer support is required. This can range from offering time out/positive activities in the community with family/child/young person, conflict resolution, de-escalation, support in household tasks, sign posting to other services, developing relationships and communication skills, advice, containment and reassurance.

A full, clean driving licence and the access to a vehicle on a daily basis are essential.

Ideally you will be experienced in working with children and havean understanding of the issues facing vulnerable children and young people. You will be required to have good levels of literacy and numeracy and have anNVQ Level 3 in Health and Social Care.

You will need to be a good communicator and have the ability to work alone but also as part of a team.

The role will involve working evenings, nights, weekends, bank holidays and sleep ins.

Before you apply, we recommend reading the full
Job Description and Person Specification
to help you demonstrate you meet the criteria.

For more information and an informal discussion please call Amanda Adams (Team Manager) on

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps yousave money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

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Applications will be reviewed upon receipt.