Customer Experience Quality Analyst & Calibration
Listed on 2026-11-01
-
Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, and other contacts from the independent marketplace, identify trends, and collaborate with certification and operations teams to ensure client standards are met. The role supports real-time or post-hoc monitoring of agent interactions and provides actionable feedback.
The position involves working with client calibration sessions, presenting scores to contractors, and highlighting trends in customer satisfaction to improve
As a Customer Experience Quality Analyst & Calibration, you will play an important part at Nex Rep LLC in Salem, NH, United States.
We are currently recruiting a Customer Experience Quality Analyst & Calibration for our team in Salem, NH, United States.
This is a strong role to take on the Customer Experience Quality Analyst & Calibration role at Nex Rep LLC.
We invite applications for the Customer Experience Quality Analyst & Calibration position located in Salem, NH, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).