Quality Assurance Supervisor - UniClean

Job Description
- Quality Assurance Supervisor
- Uni Clean (2605838)

Uni Clean, a specialized division of Uni First Corporation, provides cleanroom cleaning and garment services to the pharmaceutical, biotech, semiconductor, electronics, and other controlled environment industries. Our specialized services help customers maintain the strict cleanliness and contamination-control standards required in these critical environments.

Location Quality Assurance Supervisor

• Maintain the facility’s quality management system in alignment with Uni Clean procedures, ISO 9001 requirements, and applicable customer and regulatory requirements. Maintain audit readiness through routine floor presence and verification of actual practices.
• Support ISO certification and surveillance audits, including preparation, participation, evidence gathering, responses, and follow-up on findings. Provide facility quality performance and action status for management review.
• Administer controlled procedures, work instructions, forms, and quality records. Verify that current documents are available, records are complete and traceable, and changes receive required review, approval, and training.
• Lead investigations of nonconformances and customer complaints. Manage corrective action requests and corrective and preventive actions through containment, root cause analysis, assigned actions, and documented effectiveness checks.

• Oversee in-process testing, inspection, sampling, and garment grading against approved methods, specifications, and acceptance criteria. Review results and trends, investigate failures, and verify completion of required follow-up.
• Control nonconforming product through identification, segregation, documented holds, evaluation, and authorized disposition. Verify reinspection or retesting when required and prevent unintended use or shipment.
• Maintain consistent inspection and grading practices. Review defect classifications, garment condition, rejection and loss trends, and disposition records with Operations to improve product quality and grading accuracy.
• Verify that required quality testing equipment is within calibration or verification status and that testing personnel are trained. Escalate conditions that call the reliability of results into question.

• Conduct and maintain process risk assessments, including process failure mode and effects analysis where appropriate. Evaluate changes, recurring defects, and audit findings to identify risks and confirm effective controls.
• Assist the Division Quality team with validation protocols, execution, data review, and report preparation. Review proposed process or equipment changes for quality impact and required documentation before implementation.

• Plan and conduct internal audits of facility processes and quality controls. Document objective evidence, communicate findings, track actions to closure, and verify that corrective actions are effective.
• Coordinate and support customer audits and quality visits. Gather records, explain process controls, and prepare accurate responses with the Director of Quality Assurance & Strategic Projects and facility leadership.
• Assist with supplier qualification, supplier audits, and supplier corrective actions as assigned. Evaluate quality concerns involving purchased materials or services and track required follow-up.
• Serve as a facility resource for customer quality questions, complaints, specifications, and quality commitments. Coordinate responses with Quality, Operations, and Service and escalate significant or recurring concerns promptly.

• Prepare and issue routine…