Administrative and Support Officer – Foyle Hub

Title: Administrative and Support Officer – Witness Service

Responsible To: Administration Coordinator

Location:
Witness Service - 17-21 Bishop Street, Foyle, BT48 6PR

Victim Witness Care Unit
-35 Limavady Road BT47 6LP

Hours of Work: 35 hours per week – 9am to 5pm, Monday to Friday

Duration: Permanent

Salary: £24,479 per annum 1.0 FTE

Purpose:

Victim Support NI supports people affected by crime in NI. We are recruiting for an Administration & Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime. Whilst having an ability to work on your own initiative, you will also work well as part of a team.

The main purpose of the role involves the provision of initial support to victims/witnesses of crime and the maintenance of effective administrative systems that support this engagement process.

Essential Criteria:

Qualifications and

Experience:

• 5 GCSE’s O’ levels Equivalent including English and Maths grade C or above with a minimum of one years’ experience in the provision of an effective administration service in an office environment

Or

Three years’ experience in the provision of an effective administration service in an administrative environment.

Skills and Experience

· Proven organisational skills in an administrative environment

· Proven interpersonal skills, both verbal and written, to effectively engage clients in a positive client focused manner.

· Experience of dealing with confidential information - both verbal and written

· Experience of dealing sensitively with people who have experienced challenging situations

· Proven record of valuing accuracy and attention to detail within your work

· The post holder must be proficient in the use of Microsoft Office packages

· Experience of inputting data into an organisational case management system and applications

Desirable Criteria:

In addition to the above essential criteria, the following additional desirable criteria may be used to shortlist applicants:

· Experience of dealing with clients who may have experienced trauma or maybe vulnerable would be advantageous

· Knowledge of Northern Ireland Criminal Justice sector would be advantageous

We reserve the right to enhance the criteria as deemed appropriate in the event of a large volume of applications.