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Operations Manager

Chief Operating Officer; COO

Job in Derry, County Derry, BT47, Northern Ireland, UK
Listing for: Prop Firm Match Global – FZCO
Full Time position
Listed on 2026-02-16
Job specializations:
  • Business
    Operations Manager
  • IT/Tech
Job Description & How to Apply Below
Position: Chief Operating Officer (COO)

Location: Remote (CET working hours)

Reports to: CEO

Works closely with: CTO, CFO, Head of HR, Department Heads

Role Mission

The COO ensures that Prop Firm Match’s strategy is translated into consistent, scalable, and measurable execution across all operational functions, enabling revenue growth, customer satisfaction, and internal efficiency - without slowing down innovation or ownership culture.

The COO acts as the company’s execution architect and operational partner to C-level leaders, removing friction between teams, strengthening delivery systems, and building scalable operating models that support rapid growth.

Top 3 Performance Objectives
1. Build a scalable operating model that enables fast, reliable execution (first 90 days → later on)
  • Map, standardize, and optimize core workflows across Operations, Customer Support, Delivery, and Internal Systems
  • Clarify ownership, escalation paths, and decision rights across operational functions
  • Establish consistent operating rhythms (planning, execution tracking, reviews)
  • Reduce execution bottlenecks and dependency on founders for day-to-day delivery

Success looks like:
Workflows are clear, owned, documented, and measurable; teams execute with less friction and fewer delays.

2. Align cross-functional execution with company strategy and performance systems (within 3–4 months)
  • Partner with CEO, CTO, CFO, and HR to translate company strategy into departmental execution priorities
  • Support rollout of company-wide KPI / OKR frameworks and execution dashboards
  • Ensure operational metrics reflect real business outcomes, not just activity
  • Embed accountability through quarterly planning, progress reviews, and corrective action loops

Success looks like:
All departments execute against aligned priorities, leadership has visibility into performance, and course correction happens early.

3. Strengthen service delivery, customer experience, and leadership capacity to support growth (later on)
  • Improve operational readiness of Customer Support and Delivery teams for increasing volume and complexity
  • Implement service quality standards, feedback loops, and continuous improvement processes
  • Coach department heads on execution discipline, prioritization, and operational leadership
  • Build scalable management practices that reduce chaos while preserving autonomy

Success looks like:
Customer experience improves, teams scale without performance drops, and leaders operate with stronger execution maturity.

Success Indicators
  • Scalable operating model adopted across operational teams
  • Clear execution cadence across departments
  • Improved service and support KPIs
  • Faster project delivery and fewer cross-team blockers
  • Reduced dependency on founders for operational problem-solving
  • Positive leadership feedback on execution reliability and clarity.
Requirements
  • At least 10 years of proven experience to scale operations in high-growth tech or fintech environments. You have led operational systems through rapid growth, ambiguity, and constant change - building structure without slowing teams down.
  • Strong track record of cross-functional execution at executive level. You have partnered closely with Product, Finance, Revenue, and HR leaders to turn strategy into coordinated execution, not just optimize your own department.
  • Experience building operating models in remote, async-first organizations. You know how to create clarity, accountability, and momentum across distributed teams without relying on heavy meetings or top-down control.
  • Ability to design and run performance and execution frameworks (KPIs, OKRs, cadences). You have implemented goal-setting, tracking, and review systems that actually improve outcomes, not just reporting.
  • Leadership style based on influence, ownership, and problem-solving. You enable leaders, remove obstacles, and build strong managers instead of becoming the escalation point for every operational issue.
    • Hiring Process

    We keep our process simple, transparent, and respectful of your time.

    Here’s what to expect:

  • Application review & shortlisting:
    We carefully review all applications and shortlist candidates whose background and experience best match the role’s performance objectives and leadership…
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