Product Manager II

Position Summary

In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning.

As a Product Manager II, you will be tasked with deeply understanding market demands in terms of customer outcomes, proactively seeking out and analyzing available data such as pipeline metrics and user behavior. You will gather insights from a wide range of sources—including customer feedback, industry analysts, and input from various departments—to inform product decisions and strategy.

You will operate with a high degree of independence within an Agile development environment, applying structured product thinking and frameworks such as Jobs‑to‑be‑Done to ensure the right problems are solved. You are expected to demonstrate strong project management discipline, driving features from discovery through delivery with minimal oversight.

• Specific Features: Propose new features/modules based on data analysis; identify and mitigate risks to the product roadmap; develop and present the product roadmap; create ROI models and business justifications.
• Markets & Validations: Utilize industry journals, publications, competitive datasets to identify industry trends; benchmark Panopto’s offerings against competing SaaS solutions.
• Communication &
  
  Collaboration:
  
  Collaborate with internal stakeholders and customers to de‑escalate issues and facilitate remediation; work consultatively with sales and engineering to uncover root needs.
• Customer Focus: For features that do not meet expectations, define deprecation paths; conduct post‑mortems; measure and analyze existing features to find opportunities for innovation.
• Project Management: Own end‑to‑end delivery lifecycle of product initiatives within Agile sprints; coordinate cross‑team dependencies, manage stakeholder expectations, maintain backlog grooming and sprint planning.

• 8–10 years of product management experience at a software or SaaS company with a proven track record of proposing new features/modules, developing product roadmaps, and creating ROI models.
• Expertise in Agile/Scrum methodologies, serving as product owner, leading sprint planning, backlog refinement, and retrospectives.
• Strong project management skills to own delivery end‑to‑end, coordinate cross‑team dependencies, and manage competing priorities in a fast‑paced environment.
• Deep domain experience in at least one of higher education/EdTech, corporate learning & development, media/video infrastructure, or platform integrations.
• Strong analytical skills to interpret and analyze data from pipeline metrics, user behavior, customer feedback, and industry trends.
• Excellent communication and collaboration skills to work effectively with internal stakeholders and customers.
• Ability to identify and mitigate risks to product roadmaps proactively.
• Experience conducting post‑mortems and analyzing features for innovation and improvement.
• Experience using industry journals, competitive datasets to inform product decisions.
• Proactive problem‑solving skills and ability to gracefully handle feature deprecation.
• Track record of delivering technology products that delight customers in a high‑growth environment.

• Experience with product discovery and prioritization frameworks such as JTBD, RICE, Kano, or Opportunity Solution Trees.
• Consultative stakeholder management, uncovering root needs and building consensus across engineering, sales, and customer success.
• Experience with video or media technology platforms, content management systems, or learning management systems in a SaaS environment.
• Understanding of enterprise SaaS business models, including subscription metrics (ARR, churn, NRR) and renewal dynamics.
• Familiarity with integration ecosystems such as LMS platforms (Canvas, Blackboard, Moodle), LTI standards, SCORM, xAPI, and SSO/SAML.

• Within 6 Months: Integrated into the Agile team, completed a comprehensive audit of your product area, and taken ownership of the current roadmap, establishing clear ROI justifications.
• Within 1 Year: Launched at least one…