Shared Services Analyst

Position Summary / Objective

The Shared Service Analyst analyzes key payroll data during the payroll lifecycle globally. The Analyst ensures tight control of the specific payroll and tax processes by ensuring key milestones are met in a high-quality manner. This position ensures strict adherence to GDPR guidelines by ensuring data privacy is always secured. The Analyst serves as the quality gateway to accurate payroll payments to OSV’s global client base by ensuring the utmost quality payroll data support and the timely completion of all payroll activities.

• Analyse, validate, and report items that fail to reconcile, ensuring sufficient information is provided to assist in problem resolution.
• Establish data entry priorities and resolve discrepancies by using departmental policies and procedures.
• Carry out data entry responsibilities as per the requirements and priorities.
• Verify entered data by reviewing, correcting or updating data assisting in the regulatory submission and reply to transactions, audit data per the standard operating procedures.
• Understand and work to relevant data protection guidelines by ensuring data privacy is always secured.
• Work with third parties to gather and validate data, and carry through appropriate actions.

• Analysis of various payroll/HR data reports.
• Able to identify errors through trending and detail-oriented review.
• Ability to clearly communicate directly with the client, via OSV’s case management system, to ensure they understand the actions they must take or respond to a query that requires OSV action.
• Support and meet all Service Level Policy agreements, response time and accuracy.
• Serve as the conduit between the client and the global payroll vendor to ensure communication and any issue resolution is handled in a clear, timely and client-centric manner.
• Gather, format and transmit critical payroll data, interfaces and manual files based on strict payroll calendar timelines to ensure employees are paid accurately and timely.
• Research supported business process problems and engage appropriate resources, internal and external.
• Ensure proper diagnostics on issues and manage customer expectations and communications regarding recovery.
• Maintain the consistency and integrity of OSV business process support through case oversight and problem resolution.
• Assist with assigned reporting for customers and as assigned for case management and other governance needed.

• Contribute to the US Settlement process in line with the agreement Service Level Policy agreement, response time and accuracy.
• Assist the US and Canadian Garnishment process daily.
• Support the 990000 & Negatives Wages process whilst effectively communicating and setting expectations with our customers.
• Contribute to the US & UK Year process inclusive of the P11D requirement.

• Business Acumen
• Communication
• Payroll/BPO/BPaaS Expertise
• Critical Evaluation/Analytical Thinking
• Relationship Management/Client-focused
• Ethical Practice
• Supervisory Responsibility None

• Relevant qualification and/or payroll or equivalent data administration that demonstrates the ability to perform the duties of the position.

• Problem‑solving – must be able to identify and resolve problems in a timely manner; appropriately gather and analyse information and apply creative talents to problem‑solving.
• Research – the ability to quickly and accurately research issues and propose solutions or course of action.
• Confidentiality – the ability to maintain the confidentiality of sensitive company and personal information.
• Demonstrated experience in being detail‑oriented with exceptional organisational and multi‑tasking skills.
• Intermediate to advanced Excel skills, including ability to work with pivot tables.
• Effective written and verbal communication.
• Self‑directed management of work and results.
• Flexible in a changing environment.
• Strong customer focus.

• Bachelors degree preferred.
• 2–3 years of customer service or related experience and/or training.
• Prior Payroll Transactions/BPO/BPaaS experience.

Due to the nature of our business, the customer undertakings we provide, and the sensitive data we manage, we operate detailed background checks for all successful candidates which include a credit reference and basic criminal record check amongst educational and employment checks. Employment decisions will take account of all relevant information, including the background check outcome, in relation to each individual role.