Customer Success Manager
Job in
Derry, County Derry, BT47, Northern Ireland, UK
Listed on 2026-04-17
Listing for:
MetaCompliance
Full Time
position Listed on 2026-04-17
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, Customer Service Rep -
Business
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
As a Customer Success Manager, you’ll work closely with customers to help them get real value from our products. You’ll build strong relationships, drive product adoption, and play a key role in retaining and growing accounts.
What You’ll Do- Build trusted relationships with customers and support their success
- Help customers maximise value and achieve their goals
- Proactively manage accounts to maintain satisfaction and reduce churn
- Identify upsell opportunities and partner with Sales to grow revenue
- Monitor account health, usage, and key metrics
- Collaborate with internal teams to deliver a seamless customer experience
- Forecast revenue and highlight risks and opportunities
- 1+ year in a customer-facing B2B role (SaaS/tech a plus)
- Strong communication and relationship-building skills
- Proactive, organised, and solution-focused
- Comfortable working with data, metrics, and CRM tools
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