Customer Service Coordinator

Job Overview

Location:

Donnelly Group, Maydown Industrial Estate, 15A Carrakeel Drive, Maydown

We are currently recruiting a Customer Service Coordinator to join our Maydown team.

The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team.

The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives.

• Provide excellent customer service through professional communication via phone, online bookings, and face‑to‑face interactions.
• Schedule and manage service appointments, including vehicle drop‑offs and collections.
• Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
• Keep customers informed throughout the repair process and ensure vehicles are ready within agreed time frames.
• Build and maintain strong customer relationships to encourage repeat business.
• Promote and recommend relevant products, services, packages, and retail options where appropriate.
• Coordinate with technicians regarding parts ordering and communicate any delays to customers.
• Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
• Process payments and maintain accurate service records and documentation.

• Previous two years experience in a customer‑facing or administrative role.
• Excellent communication skills and a customer‑service champion attitude.
• Strong organisational abilities and attention to detail.
• A team player who thrives in a busy, fast‑paced environment.
• Full valid driving licence.
• Excellent organisation and time‑management skills.

• Market‑leading salary plus performance‑related bonus.
• 30 days annual leave.
• Pension provision.
• Life insurance cover.
• Healthcare benefits:
  Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme.
• Cycle to Work Scheme.
• Long Service Awards.
• Enhanced maternity & paternity leave.
• Job security, work‑life balance, and clear career progression opportunities.

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.

Contract Type:
Fulltime

Salary:
Based on Experience

Friday 5th June, 2026