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Customer Success Mgr./ CSM Client Relationship Manager HelpDesk/Support CRM System

Strategic Customer Success Lead

Job in Derry, County Derry, BT47, Northern Ireland, UK
Listing for: The Chartered Institute of Export & International Trade
Full Time position
Listed on 2026-05-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager, HelpDesk/Support, CRM System
  • Business
    Customer Success Mgr./ CSM, Client Relationship Manager, CRM System
Job Description & How to Apply Below
The Chartered Institute of Export & International Trade is looking for a Customer Success Manager to enhance the experience of its business customers. You will ensure outstanding support, seamless onboarding, and proactive engagement throughout the customer journey. Responsibilities include managing relationships, coordinating training services, and improving administrative processes. Suitable candidates should have strong customer success experience, excellent organisational skills, and CRM proficiency.

This position is vital for driving customer retention and satisfaction, contributing to revenue growth.
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