Service Advisor TLNT_NI

Position: Service Advisor Role TLNT1_NI
Location: Londonderry

Service Advisor Role

Job description:

We are looking for an upbeat Service advisor to join our busy team as our service department expands! Our new team member will join an established team working at the front of house in our workshop. Responsibilities:
Assist with a variety of administrative tasks including copying, filing and data entry. Advise on pricing, generate invoices, and process payments. Ability to relay information clearly to customers. Answering phones in a timely, professional manner. Always provide excellent customer service. Greet clients with a helpful attitude. Contribute to the workshop calendar, add bookings through our dealer management system and scheduling work with mechanics.

Liaise with internal and external stakeholders via email on various workshop activities. Work to dealer standards every day and ensure customer satisfaction.

Qualifications/Requirements:

Experience in customer service is essential. Able to efficiently multi-task and solve problems Exceptional customer service skills and accurate attention to detail Previous dealership experience is an advantage Professional dress and manner Must be a well-spoken, outgoing, and friendly professional Excellent communication skills and telephone manners Must be proficient in general computer knowledge. Minimum Maths and English G.C.S.E grade

C. Experience working in a workshop environment advantage.

Work Schedule:

Monday-Thursday from 8am to 6pm Friday 8am 4:30pm Enjoy Bank Holidays off and over Christmas. Benefits:
On-site parking Company events & social hours A Friendly work environment Weekly Pay

Experience:

Service Advisor: 1 year (preferred) Licence/Certification:
Driving Licence (preferred) All applications are held in the strictest of confidence. We do not contact References until after a job offer has been made and accepted. When submitting your CV please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.