Senior Customer Service Representative

VANRATH are delighted to be working with a leading manufacturer in Derry to recruit a Senior Customer Service Representative to join their Customer Service team.

This is a varied, customer-facing role responsible for managing external customer relationships and liaising between customers, internal departments and the Managers, ensuring efficient co-ordination of the order-to-fulfilment process using SAP. You will lead engagement with customers at European level on electronic trading portals such as SAP Ariba, and provide management back-up for the Customer Service Manager.

Location:

Derry

Hours:

Monday to Thursday 8am - 5pm, Friday 8am - 12pm

• Manage all aspects of order entry, order processing and order shipment
• Communicate with customers on order status, changes, confirmations, complaints and queries in a professional and courteous manner
• Create and maintain customer records in SAP, including order preferences, product feedback, address, billing and contact information
• Work with Buyers and Planners to achieve on-time customer deliveries
• Lead engagement with European customers on electronic trading portals (e.g. SAP Ariba), managing portal requests and subsequent deployment
• Prepare weekly order status reporting, OTIF reporting and distribution, and reports for internal and external sales meetings and customer visits
• Attend weekly operations and customer priorities meetings to review OTIF performance and customers with urgent or changing demand
• Complete the Customer Service dashboard and support the review of expected sales to ensure month-end targets are met
• Provide management back-up for the Customer Service Manager, including preparing data for the Weekly Sales Outlook
• Comply with and support all Health, Safety and Environmental programmes, policies and procedures

• GCSE Maths and English (or equivalent)
• 2 years' demonstrable customer service experience within a manufacturing environment
• Experience working within a global company
• Previous experience with ERP systems
• Strong organisational skills and attention to detail
• Excellent relationship-building skills
• Excellent written and verbal communication skills
• Excellent IT skills, including MS Office

• Degree

• Life assurance
• 33 days' holiday, increasing to 34 days after 2 years' service
• Health cash plan
• Enhanced maternity pay