Retail Supervisor - Blackthorn Amusements

Retail Supervisor

Location: Blackthorn Amusements, Bridgend |
Job Type: Full-time |
Work Arrangement: On-site

Blackthorn Amusements is part of a product and tech-focused gaming company operating multiple brands in the Irish gaming market. You will be part of the retail operations team, working with a small team at the ground level in a fast-paced and exciting over 40 years, Coastline Gaming has operated premier land-based casinos and our rapidly growing online brands. We are a multi-channel, customer-obsessed company committed to delivering world-class entertainment to our players.

As a Supervisor, you will be a key leader on the floor, working closely with the General Manager and Assistant Manager to drive the performance and success of the venue. You will lead the team during your shift, ensuring the highest standards of customer service, operational efficiency, and compliance are always maintained.

You will be responsible for motivating the team, managing cash operations, and creating a positive and engaging atmosphere for both staff and customers.

As a leader, you'll enjoy a varied schedule that combines day, evening, and weekend shifts, giving you the opportunity to engage with the business at its busiest times. Direct gaming industry experience is not essential. We strongly encourage applications from accomplished supervisors with a strong background in high-volume retail or hospitality.

This is a full-time role with a rotating schedule, which may vary between 07:00 am and 07:00am, and includes weekends.

• Team Leadership:
  Lead, motivate, and support a team of Customer Assistants during your shift, providing clear guidance and constructive feedback.
• Operational Management:
  Oversee opening and closing procedures, manage cash desk operations, and ensure the venue is presented to the highest standards.
• Customer
  
  Experience:
  
  Act as the first point of escalation for customer queries, resolving them professionally to ensure a welcoming and positive atmosphere.
• Performance & Compliance:
  Monitor on-shift performance, ensuring the team adheres to all company policies, procedures, and responsible gaming standards.

• At least 1 year of experience in a supervisory or team leader role within a fast-paced retail, hospitality, or leisure environment.
• Proven experience in cash handling and reconciliation.
• Strong leadership and communication skills, with the ability to motivate and guide a team.
• A proactive, customer-focused mindset with excellent problem-solving abilities.
• Good numeracy skills, Microsoft Excel experience and Computer skills.

• Competitive compensation package
• Training and professional development opportunities
• Clear career growth and advancement paths within Coastline Gaming
• A supportive and dynamic team environment

If you're ready to bring your energy and customer service skills to our team, send your CV to or apply directly here.