Head Of Support Services

Head of Support Services

Salary £70,000 pa

Full-time | Senior Leadership Role

We are seeking an experienced Head of Support Services to provide strategic and operational leadership across HR, Payroll, and Recruitment within a regulated healthcare environment.

This senior role is pivotal in ensuring compliant, efficient, and data-driven people services that support safe staffing, strong colleague experience, and high-performing operations.

Reporting to the Managing Director, you will lead and develop multi-disciplinary teams, drive workforce strategy, and ensure robust governance across people operations. You will act as a trusted advisor to senior leaders and the Board, supporting organisational growth, workforce stability, and continuous improvement.

• Lead HR, Payroll, and Recruitment functions, setting clear objectives and service standards
• Develop and deliver a people operations strategy aligned to business goals
• Oversee complex employee relations casework and ensure legal compliance
• Lead end-to-end recruitment strategy, ensuring safe recruitment and audit readiness
• Provide senior oversight of payroll accuracy, controls, and statutory compliance
• Establish people data dashboards and workforce reporting (turnover, absence, time-to-hire, etc.)
• Drive process improvement, system effectiveness, and multi-site standardisation
• Partner with Finance, Operational Leaders, and the Board on workforce planning and risk

• CIPD Level 5 minimum (Level 7 desirable)
• Significant HR leadership experience in a multi-site environment
• Strong knowledge of UK employment law and HR governance
• Proven experience leading and developing teams
• Data-driven mindset with the ability to translate insight into action
• Experience in healthcare or other regulated settings desirable
• Payroll oversight experience or strong collaboration with Finance preferred

• Improved time-to-hire and retention
• Reduced agency usage
• High payroll accuracy and audit compliance
• Reduced absence rates
• Positive manager satisfaction and service performance

You will be a credible, values-led leader with integrity, sound judgement, and the ability to influence at senior level. A flexible and collaborative approach is essential.