DevOps Engineer

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We are looking for an experienced Dev Ops engineer to join the Smart Communications Enterprise Architecture Team. You will work closely with development and operations to make our SaaS platform operate efficiently and securely. Your primary focus will be to work on SAAS offerings in the COLO environment.

The enterprise architecture team is responsible for infrastructure and application deployment architecture and implementation in private and public clouds. The team is also responsible for the performance testing for new releases, capacity planning, scaling and application monitoring. As a part of the team, you will get an opportunity to work and learn about a wide range of technologies, and operation systems in our public and private cloud deployments.

About Smart Communications

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience.

With more than 30 pre-built connectors, Smart Communications’ cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, Duck Creek, One Span, and Pega, enabling more than 60 billion mission-critical customer conversations globally, and driving faster time to value.

The responsibilities of the role include:

This role will be 60% operational, focused on improving & supporting front-line SAAS operations. The focus will centre on application deployment, resiliency & quality standards. In addition, there will be the opportunity to contribute to and define existing infrastructure development projects.

• Managing production release deployments of our SaaS platform.
• Working on Salesforce integration for tenancy management.
• Enhancing the efficiency of solutions in collaboration with developers and operations.
• Diagnosing and resolving issues in our production environment.
• Strong emphasis on SRE as an engineering function focused on architecture, design & automation.
• Joining a paid on-call out-of-hours rota for resolving system issues.
• Working outside core hours for systems maintenance tasks on Evenings, mornings and weekends from time to time (paid).

What we’re looking for:

Must have skills and experience:

• Commercial experience with Linux and Windows.
• Experience with git version control system
• Solid experience running services on Kubernetes in Production
• Good security awareness when designing and implementing changes to infrastructure
• Self-Driven, able to take responsibility and work on complex projects through to completion
• Experience with infrastructure as code approach to managing deployments.
• Familiarity with configuration and deployment management (Scripting, Visualisation, AWS, Unix, Java, Databases, Kubernetes, Docker etc).
• Experience working in a compliant systems environment such as ISO 27001, SOC or PCI-DSS
• Incident, change & problem management experience.
• Knowledge of SQL relational databases

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on…