IT support

IT support

Providing professional, friendly and flexible IT support for businesses nationwide

Transcendit provide comprehensive IT support packages, which can be personalised to suit your business needs. Outsourcing your IT support to us will save you time and money, and allow you to get on with running your business.

When you call us we put you through straight away, and if we can't we will call you back within an hour. We will never leave you on hold.

We are always happy to visit you in person, to solve a problem, install something new or discuss how your IT Support could be improved.

We will install monitoring software so that your systems are looked after 24/7, so we can be confident that things are running smoothly.

We’ll assign you an Account Manager and a Lead Engineer, both of whom will know your business inside out and will be familiar with your requirements.

We protect your data by backing up all of your files, documents and programs to an online server, so that you're prepared if the worst happens.

We send you regular service usage reports, so that you know exactly how we're protecting your systems, and all about any progress that we're making.

We review all of your systems regularly to make sure they are all continually updated, and are meeting all of your business needs and requirements.

At Transcendit, we understand that providing excellent service is about more than just technical knowledge. That's why we work hard to understand your business, and take the time to understand your current systems. We then discuss with you how we plan to solve any problems, monitor your systems and improve them where possible, now and into the future.

Our offices are in Gateshead and Durham, but Transcendit are able to offer telephone support, remote support and on-site support wherever your business is located. So whether you’re in the North East or further afield, your IT support is never far away.

Really good at explaining what was was happening and also very patient. Thank you.

LYNNE HODGSON –15 May 25

Kellyanne –14 May 25

Kirsty Lofthouse –14 May 25

Aaron was extremely helpful with the radiology disc problems I had and he went above and beyond to sort this for us.

Brian Johnson –14 May 25

Aaron contacted me within 24 hours of my reporting a problem. He resolved the problem and fortunately while he was doing that I experienced another issue with Power Point which he sorted at the same time.

Holly Peacock –13 May 25

Norma S Parker –12 May 25

max watson –09 May 25

Reda –09 May 25

Speedy response. Aaron was patient and helpful.

Gerry LANGLEY –09 May 25

Does what it says on the tin

very helpful problem solved thank you very much

Joe Murphy –08 May 25

Dave Park was brilliant. Friendly and extremely swift in resolving the issue.

joanne smith –08 May 25

FAB SERVICE THANKS!

Chris Armitage –08 May 25

They really are a vital component of the Emergency Services :
Police, Fire, Ambulance and Transcendit!

Dorothy McLoughlin –07 May 25

Dave was very helpful & efficient

Susan Hutson –02 May 25

Great, request dealt with promptly.

Mr David Ramshaw –02 May 25

Very helpful from David Wong. Solved issue very practically. Thank you

Problem was quickly resolved for today and a plan put in place for moving forward. If problem persists we were advised to get back in touch. Thank you.

We have worked with Transcendit for many years (it must be over 10 years) and their services are second to none. I work very closely with Christophe at Transcendit for our website’s communications to stakeholders and there’s nothing he can’t do! Christophe is very professional, prompt with emails and always checks with myself if everything is how it should be. The staff at Transcendit are highly skilled and extremely knowledgeable when it comes to IT.

We look forward to continuing to work with Transcendit for the next however many years Laura Driver, NRCPD

Based on 12075 reviews our customers rate us 9.8 /10. Reviews and ratings by Customersure . 09-October-2024