Solutions Architect; Pre-sales

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Bloomreach is building the world’s premier agentic platform for personalization
. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We’re taking autonomous search mainstream, making product discovery more intuitive and conversational.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise, available on demand at every touchpoint.
• We’re designing the future of autonomous marketing, freeing marketers to focus on creativity, strategy, and customer‑first work.

All of this is built on the intelligence of a single AI engine –
Loomi AI – ensuring personalization is autonomous and consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty, powering personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

As a Bloomreach Solutions Architect, you will be one of the trusted advisors on our high‑energy, high‑performance global pre‑sales team. Your work will span multiple stages of the sales cycle, partnering with sales to drive value for customers by leading technical scoping and implementation of Bloomreach’s Discovery platform. You’ll maintain a deep understanding of product strategy, professional services, and the sales pipeline to identify business‑value opportunities and capture requirements that drive successful implementations.

Your role requires significant collaboration with customers and internal teams to set up engagements from the pre‑sales cycle. You will be hands‑on in delivering architecture services, working with post‑sales and customer IT teams to ensure requirements are met on schedule. A strong customer orientation, exceptional collaboration skills, and a solid technical background are key to success in this role. You will define, execute, and deliver custom demos and proofs of concept (POCs) in support of sales opportunities.

• Be a subject matter expert for the Bloomreach Discovery platform for both technical and business audiences.
• Own all technical elements (discovery, demo preparation, technical POCs) across the sales cycle.
• Lead technical discovery and solution design: map requirements, design integration approaches, and document a high‑level architecture (HLD) with risks, assumptions, and measurable outcomes.
• Design and validate data flows for Discovery: catalog ingestion and modeling, event/pixel strategy, API usage patterns, caching/performance considerations, and search/relevance configuration guidance.
• Partner with Solution Consultants to craft compelling technical narratives and tailored demos aligned to customer KPIs, buying criteria, and MEDDPICC qualification.
• Co‑scope with agency/SI partners during presales, ensuring clear roles and peer‑review gates for handover to Services or partner delivery teams.
• Drive excellent handoffs: package HLDs, scope/estimates, RACI, and risk/assumption logs for Services; remain engaged to de‑risk delivery where needed.
• Contribute reusable assets (templates, checklists, patterns) that speed future evaluations; mentor SCs on technical components.
• Support RFP/RFI/security questionnaires and handle technical objections with credibility and clarity.
• Stay current on product and ecosystem capabilities; channel field feedback into product and delivery best practices.

• BS in Information Systems / Computer Science or equivalent degree.
• 3+ years of commerce experience (system integrator, in‑house engineer, or commerce solution sales).
• 3+ years in technical roles (software engineering, development, solution engineering) within complex IT environments.
• Hands‑on expertise in Java, PHP, Python, HTML, JavaScript, CSS.
• Expertise in commerce search and discovery, including indexing, feed pipelines, catalog/taxonomy design, facets/filters, boosting/re‑ranking, and analytics‑driven A/B testing.
• Practitioner's fluency with Java/Python, HTML, JavaScript, CSS, and REST APIs, and knowledge of performance, caching, and…