Network Operations Engineer L2 - FTC

About us: Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking an engineer just wasn’t an option.

And that problem isn’t exclusive to the military, either. Students living in university accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn’t always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super‑fast speeds, Wi‑Fi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

The Network Engineer will be part of our Network Operations Centre (NOC) playing a key part in establishing and maintaining our customer network.

The Network Engineer will provide outstanding service focused on proactively establishing and maintaining our network for our valued customer base.

Joining our Network Operations team, you will be responsible for providing support to multiple UK‑wide networks. This role is part of a team that provides 24/7 customer support all year round including public holidays.

You will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end‑user troubleshooting.

Your day‑to‑day role will consist of the following responsibilities; you may be required to carry out further responsibilities at the company's discretion.

• Work with Delivery teams for transition of sites and services to live operations ensuring thorough verification, testing, commissioning, documentation and training have been carried out.
• Configure and commission wired and wireless networking equipment in line with configuration templates.
• Integrate multi‑vendor network devices with the monitoring systems.
• Complete infrastructure and knowledge‑based documentation.
• Interpret, prioritise and work collaboratively with internal stakeholders to plan and deliver firmware and patch management, including ownership and accountability of the firmware and patch management systems.
• Support active kit and deploy new kit with accurate configuration management, including recording and documentation.
• You will deliver all set targets to contribute to a successful business function in line with the strategic objectives.
• Identify and assess customers’ needs to achieve and exceed customer satisfaction whilst building sustainable relationships along the way.

You will be a proactive and driven individual, with the ability to dedicate yourself to persisting with any problems that arise. You value knowledge and are able to contribute to an evolving network operations function. You are excellent at working with people and always strive to provide a customer‑driven approach. We are looking for someone that has:

• Ability to work individually and as part of a team, including (where required) covering extended working hours.
• Desire to learn new technologies, develop advanced networking skills and share them across the team.
• Strong desire and knowledge to work within the Internet Service Provider industry and in a close‑knit team.
• Excellent verbal and written communication skills.
• CCNA or equivalent experience.
• Experience with VMWare/Proxmox.

Your experience…

• Proven experience in a network operations centre in the ISP/Telecoms industry.
• Proven experience on incident, problem and change management processes and prioritisation.
• Excellent knowledge of monitoring systems, network management platforms and an excellent understanding of monitoring best practices.
• Excellent knowledge of networking, including physical, switching, routing (OSPF, BGP), transport layers and firewalls.
• In‑depth understanding of the RADIUS protocol.
• In‑depth understanding of Wi‑Fi standards and general wireless principles.
• Ability to multi‑task and deal with a combination of fault types at any given time.
• Good working knowledge of high‑availability…