Change Manager - Global PSA Programme; FTC

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a Gov Tech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

This is an exciting opportunity to play a leading role in one of Civica's key global transformation programmes. As Change Manager, you'll be responsible for driving the people side of our Certinia PSA implementation, ensuring colleagues across multiple regions are engaged, prepared and supported through the transition to new systems, processes and ways of working.

Working closely with programme leadership, implementation partners, business leaders and subject matter experts, you'll shape and deliver the change strategy, helping maximise adoption, minimise disruption and ensure long‑term success from the investment.

This role is ideal for an experienced change professional who thrives in complex transformation environments and enjoys influencing stakeholders at all levels on a global scale. This is a hybrid role with fully self managed flexibility to work between your local office and remotely.

• Develop and deliver the change management strategy for the global Certinia PSA programme
• Assess organisational impacts across teams, functions, regions and stakeholder groups
• Create and maintain integrated plans covering communications, engagement, training, readiness and adoption activities
• Partner with programme leadership to ensure change activities are aligned to delivery milestones and business priorities
• Build strong relationships with key stakeholders, sponsors and business leaders across the organisation
• Develop and deliver communication plans that clearly articulate the vision, benefits and progress of the programme
• Support leaders with messaging, stakeholder engagement and change advocacy activities
• Establish feedback mechanisms to understand user sentiment and address concerns proactively
• Coordinate change champion and super‑user networks to support adoption and business readiness
• Define and measure readiness criteria ahead of deployment and go‑live activities
• Monitor post‑go‑live adoption, identifying areas requiring additional support or intervention
• Identify change risks and resistance points and implement appropriate mitigation plans
• Provide regular reporting on change progress, stakeholder engagement, readiness and adoption metrics

• Proven experience leading change management activities for large‑scale business transformation or enterprise technology programmes
• Strong knowledge of change management methodologies, stakeholder engagement, communications and business readiness practices
• Experience conducting impact assessments and translating findings into practical change interventions
• Excellent stakeholder management skills with the ability to influence and build credibility at all levels of an organisation
• Strong communication skills with experience creating engaging communications, presentations and change materials
• Experience supporting training and adoption activities for business users
• Ability to work effectively in a fast‑paced, complex programme environment
• Strong organisational skills with the ability to manage multiple priorities and work streams simultaneously
  
  Experience measuring adoption, readiness and change outcomes through data and feedback

• Experience supporting Certinia PSA, Salesforce or similar enterprise SaaS implementations
• Experience working within global transformation programmes across multiple regions and cultures
• Prosci, APMG Change Management or similar change management certification
• Understanding of professional services operations, including resource management, project delivery, time recording and billing processes