Global DevOps Team Lead United Kingdom

Join Our Journey in Transforming Data into Insights

At Clued In, we’re reshaping the future of data management with an Azure-native, graph-based Modern Master Data Management (MDM) platform that simplifies and accelerates how businesses manage their data—making it faster, smarter, and more accessible. Trusted by global industry leaders, our technology enables organisations to unlock the full value of their data and drive meaningful transformation.

As Microsoft’s preferred MDM partner and the first solution integrated with Azure OpenAI, we’re setting new standards for innovation in this space. Backed by five-star reviews on Gartner Peer Insights and seamless integration with Microsoft’s data services, Clued In delivers powerful, scalable solutions built for the enterprise.

Our team’s expertise, passion, and bold ideas drive our innovation. Together, we’re reimagining what’s possible in data management.

We are seeking an experienced and hands‑on Global Dev Ops Team Lead to lead the reliability, scalability, and operational excellence of our cloud platform.

This is a leadership role for a technical expert who thrives in modern cloud-native environments and enjoys balancing strategic leadership with hands‑on technical ownership. You'll lead our devops team while remaining close to the technology, driving infrastructure decisions, improving platform resilience, and shaping how we scale globally.

Reporting directly to the CTO, you will own the operational performance of our Azure-based SaaS platform, champion automation and continuous improvement, and ensure our customers receive a world‑class service experience.

• Own the performance, availability, security, and scalability of our global Azure infrastructure
• Lead the operational strategy for our Kubernetes‑based platform
• Drive platform reliability and ensure we consistently meet or exceed SLA commitments
• Act as the senior escalation point for complex technical and operational issues

• Provide hands‑on technical leadership across Azure, Kubernetes, networking, observability, and platform operations
• Lead major incident management and post‑incident reviews
• Identify and resolve systemic reliability and performance challenges
• Partner with Engineering to improve deployment processes, resilience, and platform architecture
• Drive Infrastructure‑as‑Code, automation, and operational efficiency initiatives
• Reduce manual operational overhead through tooling and process improvements
• Establish best practices for monitoring, alerting, capacity planning, and operational readiness
• Build and maintain robust operational documentation and runbooks
• Lead, mentor, and develop a high‑performing Dev Ops and Operations team
• Create a culture of ownership, accountability, continuous learning, and operational excellence
• Support recruitment, onboarding, and development of future team members
• Ensure the team remains aligned with evolving platform and business requirements

• Work closely with Product, Engineering, Customer Success, and Leadership teams
• Provide operational insights, metrics, and recommendations to senior leadership
• Contribute to technology strategy and long‑term infrastructure planning
• Manage operational budgets and optimise cloud resource utilisation

• Exceptional platform reliability and service availability
• Consistent achievement of SLA and operational performance targets
• Fast and effective incident response and resolution
• Highly automated, scalable operational processes
• Strong observability and proactive monitoring across the platform
• A capable, engaged, and continuously developing Operations team
• Infrastructure that scales seamlessly alongside business growth

• Significant experience operating and managing production cloud environments, ideally within Microsoft Azure
• Deep hands‑on experience with Kubernetes in large‑scale production environments
• Proven experience leading Dev Ops, Platform Engineering, Site Reliability Engineering (SRE), or Infrastructure teams
• Strong understanding of cloud architecture, networking, security,…