Director of Digital Customer Success & Onboarding
Job in
Derry/Londonderry, Derry, County Derry, BT47, Northern Ireland, UK
Listed on 2026-08-17
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
-
Management
Job Description & How to Apply Below
Jobtailor is seeking a Senior Customer Success leader to design and execute a digital-first strategy for our SME customers. You will drive onboarding, usage adoption, and digital content to reduce churn and boost CSAT, with a focus on scalable, low-touch programs.
You will lead a team of SME CSMs, collaborate with Product, Marketing and Support, and use tools like Userpilot, Pendo and Whatfix to deliver in-app experiences and measure outcomes.
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