Service Centre Specialist

One Source Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence.

Payroll, benefits, and finance solutions — all in one place.

• Provide professional and timely service to internal and external customers
• Effective communication skills via email
• Provide Workday platform navigation and access assistance to contact centre requests.
• Support team goals for performance metrics and service level agreement statistics for all cases (written and verbal)
• Escalation of service delivery issues to on site Lead and Corporate contacts as appropriate
• Participate in ongoing training relative to the functional area
• Form strong partnerships within the department and organization
• Identify and document areas of improvement or innovation through process change or automation
• Meets or exceeds all performance standards
• Assumes other duties as assigned by Manager

• Related working experience in a customer service or helpdesk related role
• Keenness and willingness to learn basic Employee Self Service functionality for Workday platform
• Must value and promote team spirit, have outstanding interpersonal skills and exhibit professionalism within the workplace
• Maintain punctuality and adherence to set schedule with extra hours as needed
• Ability to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
• Analytical skills; strong research and follow up skills
• Ability to multi-task
• Professional communication skills
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)
• Ability to work independently and as part of a team
• Must be willing to adapt and display positive attitude

This role has no supervisory responsibility and reports to the Global Help Desk Lead.

• 2+ years of administration experience
• Excellent communication skills both written and verbally in English
• Intermediate Excel experience
• Advanced Proficiency in Microsoft Office
• Ability to prioritize tasks

• Experience in Employee Benefits
• Call Center experience
• Workday and/or Salesforce experience

You are encouraged to learn and share ideas when you join the One Source Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.