Service Delivery Manager

We are looking for an experienced and dynamic engineering professional to join our senior management team as a Service Delivery Manager overseeing the Defence Infrastructure Organisation (DIO) Operational Property Contract (OPC) in Cyprus. Reporting to the Account Director, this role has island-wide responsibilities and is pivotal in overseeing operational service delivery across the MoD estate.

You will lead a collaborative approach with the Supply Chain Operations Manager and Additional Works Manager to ensure all contracted activities are delivered to the highest standards. This is a strategic role requiring strong leadership, technical assurance expertise, and stakeholder engagement.

• Lead and manage teams including Mast & Towers, Helpdesk, PPM Planning, Compliance, Asset Management, and Safe Systems of Work.
• Oversee maintenance programmes, inspections, and remedial works, ensuring compliance with statutory and MoD requirements.
• Implement and monitor Establishment Specific Task Schedules (ESTS) and technical assurance processes aligned with SFG
  20/MIRS.
• Act as subject matter expert for technical assurance, compliance, and asset management.
• Manage asbestos and legionella responsibilities in line with regulations.
• Drive continuous improvement, performance monitoring, and KPI achievement.
• Develop policies, processes, and documentation to support contract delivery.
• Build strong relationships with internal teams, supply chain, and key stakeholders.
• Support audits, compliance regimes, and health and safety culture.

• HNC/Degree in civil, electrical, or mechanical engineering (or equivalent).
• Proven experience in hard FM contract delivery and compliance.
• Military environment experience advantageous (ideal for ex‑garrison engineers).
• Strong knowledge of health, safety, and environmental standards.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to analyse, problem‑solve, and deliver practical solutions.
• IT proficiency (MAXIMO experience desirable).
• QHSE accreditation advantageous (training provided).
• Greek language skills desirable but not essential.

This is a senior leadership role offering the opportunity to shape operational delivery on a high‑profile MoD contract. You'll work in a collaborative environment, driving technical excellence and continuous improvement.