PR Manager

Knowledge & PR Manager Przejdź do głównej zawartościWe use a minimal number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://(Use the "Apply for this Job" box below). for detailed guidance. The list below describes the cookies we use on this site and what we use them for. Currently, we operate an ‘implied consent’ policy which means that we assume you are happy with this usage.

If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.). You should also read our privacy policy: UK;
Poland, in conjunction with this information about cookies#Knowledge & PR Manager page is loaded## Knowledge & PR Manager Aplikujremote type:
Hybrydowylocations:
Darwen:
Chorley:
Manchester:
Chester:
Stockporttime type:
Zatrudnienie w pełnym wymiarze godzinposted on:
Opublikowano dzisiajjob requisition :
We have a new opportunity to join our TVL Digital Operations Team as a Product Owner – Social Media, Knowledge, Marketing & PR.
As a Product Owner you will be accountable for Social Media interactions with customers, ensuring delivery of SLA and protection of brand reputation for Client and Capita, taking a pro-active approach to trends and themes which may be causing customers a poor experience and identify opportunities to address them.
You will manage the continual evolution of letter templates (including drafting new templates) to meet the demands of the business, ensuring we can respond to customer queries in an effective and efficient manner whilst adhering to TVL Policy and process.
You will also be responsible for the management of the ASK Knowledge Management system used across TVL Operations.
Additionally, as Product Owner you will support the Senior Marketing Product Owner to work closely with all stakeholders to co-ordinate impacts to Project Briefs, RFCs and Campaign copy changes that impact the operational areas, providing detailed feedback whilst adhering to tight deadlines.
This is a full-time permanent role, offering hybrid working arrangements (office working assigned to our Darwen, Lancashire office).
Closing date for applications - 10th June 2026
*
* Job title:

** Knowledge & PR Manager
*
* Job Description:

***
* Core Responsibilities:

*** Ensure resource is always available for the management of Social Media accounts.
* Supports the enablement of technology solutions that drive efficiency, optimisation, and improved operational performance.
* Responsible for the daily management of direct reports, ensuring that performance, behaviour and conduct targets are achieved.
* Required to cover X for the “Social Media and PR Advisor” when absence requires, responding to customer posts while adhering to the SLAs in place.
* Overhaul existing knowledge management content to ensure it is fit for purpose.
* Manage relationships with key stakeholders (including the client) to ensure that all information is represented accurately, is up to date, and is reviewed regularly.
* Accountability for all matters knowledge-related and act as a SME for TVL Contact Centre knowledge.
* Lead a continuous improvement workstream to continually identify opportunities to enhance knowledge and usage of the ASK Knowledge Management system across TVL Operations.
* Lead opportunities to share best practice and enhance the Knowledge Management capabilities.
* Work with individual business areas and TVL Policy to review all existing letter templates and glossary paragraphs
* Develop letter copy in line with a set of agreed design principles
* Support the co-ordination and delivery of our Operational Readiness Committee
* Work closely with our change teams, marketing partners and project teams to support the co-ordination of impacts to Project briefs and RFCs, providing detailed feedback, sharing impact responses and support the project and operational teams to implement any changes required
* Highlight impacts to customer journeys and operational…