First Line Manager

Job summary

We are currently seeking an experienced and motivated First Line Manager (FLM) to join our team across our warehouse and logistics operations.

• Supervise, coach, and support warehouse personnel. Manage staff attendance, and conduct performance reviews to ensure a productive and engaged team.
• Prepare shift plans, allocate tasks, and oversee both inbound and outbound warehouse activities to meet daily productivity and quality goals.
• Monitor KPIs and resolve stock discrepancies, including missing or damaged items, to maintain accurate inventory and high operational standards.
• Enforce and document compliance with all health and safety regulations. Conduct daily safety checks and manage weekly system tests for fire alarms and sprinklers.
• Lead incident investigations and ensure all staff are properly trained and briefed on health and safety protocols.
• Act as the primary liaison between internal departments, suppliers, and transport providers. Manage customer escalations and create handover reports to ensure seamless operations between shifts.
• Maintain accurate operational records and inventory reports. Manage maintenance requests for vehicles and equipment, and support payroll processes.

• Experience of working at Team Leader level in Warehouse/3PL/Logistics industry.
• Proven ability to manage and motivate warehouse teams effectively.
• Strong organisational skills with the ability to multitask and prioritise in a fast‑paced environment.
• Good knowledge of warehouse operations, stock control processes, and health and safety regulations.
• Excellent communication and interpersonal skills for liaising with staff, customers, and suppliers.
• Competency in using warehouse management systems, planning tools, and Microsoft Office applications.
• Ability to work under moderate supervision and exercise sound judgment in decision‑making.

• Consistent Schedule
• Competitive Salary Rewarding your expertise and dedication.
• Generous Leave increasing with length of service.
• Your Well‑being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
• Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.
• Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.

Category:
Operations Group

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommod See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, .

Requisition: J0102420